Shark® Rocket® Powerhead 60-Day Performance Challenge

Consumers that do not believe their Shark® Rocket® Powerhead is the most powerful, lightweight, best cleaning vacuum they’ve ever used may return it for a full refund, including shipping and handling, within 60 days of product receipt. Purchases must have been made directly from SharkNinja Operating LLC, online or through our call centers. “Free” products received as part of a promotion are yours to keep. SharkNinja will refund the purchase price, but not provide a product exchange. A consumer may exercise the Shark® Rocket® Powerhead 60-Day Performance Challenge by following the instructions below:

  1.  Return the item within 60 days of receipt of your product along with the original receipt and a signed letter stating your full name, telephone number, address, and why you were unsatisfied with the Shark® Rocket® Powerhead vacuum.

  2.  Call 877-581-7375 for a pre-paid return shipping label.

        Monday-Friday, 8am—10pm EST
        Saturday-Sunday, 9am—6pm EST

Merchandise that has been excessively worn, used, or altered will not be accepted for return. Merchandise showing malicious physical damage is not covered under the Shark® Rocket® Powerhead 60-Day Performance Challenge

Additionally, we cannot provide refund payments for purchases made through PayPal. Refunds for purchases made through PayPal will be made either through credit card refund or bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

If you have any questions about our guarantee, please call us at 877-581-7375 or email us at

The Shark® Rocket® Powerhead 60-Day Performance Challenge is not to be confused with the standard return policy (available at http://www or the manufacturer's warranty.