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Privacy

Privacy Policy

Euro-Pro Operating LLC is committed to ensuring your privacy on the Internet by adhering to high standards of fairness and integrity. We are committed to keeping our customers informed about how we use the information we gather from you through the use of each of our websites located at, or linked to, the URLs www.sharkclean.com and www.ninjakitchen.com Our Policy is developed from principles established by the Federal Trade Commission and Direct Marketing Association regarding information collected via the Internet.

What Personally Identifiable Information do does the Euro-Pro Operating LLC websites collect from me?


You do not have to provide personal information to gain access to or browse any of our websites.

We require registering users of our website and owners registering their products online to provide us with a name, telephone number, email address (if they have one), postal address and zip code. We may also ask for additional information to assist us with our development of new products.

If you purchase a product through any of our websites we will require you to provide us with the above information plus your payment and delivery details.

If you send us email messages, you will automatically provide us with your electronic mail address, as well as any other personally identifiable information you include in the text of your message.

We collect and store from all visitors to our websites, whether they actively provide us with information or merely browse our website, the internet protocol (IP) address of the computer they are using, the browser software they use and their operating system, the date and time they access our website, the internet address of the website from which they linked directly to our website, and other similar information. We use this type of information to track website usage, to measure the number of visitors to the different sections of our website and to help us make our website more useful. Like most internet websites, we use "cookie" technology to obtain non-personal information from online visitors.

What are cookies and how does Euro-Pro Operating LLC use them?


A "cookie" is a small text file that is sent to your web browser from a web server and stored on your computer's hard drive. Sharkclean.com and Ninjakitchen.com use "cookies" as a means of compiling information detailing the usage of our site. These findings help us understand our customer's needs so that we may improve your browsing/shopping experience at www.sharkclean.com and www.ninjakitchen.com. Generally, we may use "cookies" to:

1. Estimate the number of users of our site.
2. Quantify general usage of our site.
3. Track aggregate traffic patterns.
4. Assist in the personalization and general improvement of your experience at our websites.

Personal information cannot be extracted by simply placing a "cookie" on an individual's computer. If you have submitted personal information to sharkclean.com or ninjakitchen.com, then the aggregated data may be combined with some personal information for internal marketing and reporting purposes.

Even though most Web browsers accept "cookies", most browsers also give you the option to reject "cookies". Please note that if you set your browser to reject "cookies" you will still be able to visit the sharkclean.com and ninjakitchen.com sites but your shopping and browsing experience may be somewhat affected.

How does Euro-Pro Operating LLC use the collected information?


We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription, or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Euro-Pro and its sister companies.

From time to time, we make our mailing list and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share phone numbers or any personal financial information. If you prefer that we do not share any information with these companies, please contact us at customerservice@euro-pro.com (see below).

How does Euro-Pro Operating LLC protect my information?


When you register with the site or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against both physical and electronically unauthorized access.

What is sharkclean.com and ninjakitchen.com's policy for allowing me to update, correct or delete my personally identifiable information?


You may change or update your personal information at any time. If you have questions or comments please email us at customerservice@euro-pro.com. If you have previously given consent to be contacted by Euro-Pro Operating LLC and no longer wish to be, please email us at the address above requesting that we remove you from our list of consumers who receive correspondence from Sharkclean.com, ninjakitchen.com or Euro-Pro Operating LLC.

Material Changes to Privacy Policy


In the event that Euro-Pro Operating LLC materially changes its privacy policy, it will notify individuals who use or visit its website by placing a hyperlink on the front page of its website (www.sharkclean.com or www.ninjakitchen.com) titled changes to privacy policy that provides a hyperlink with more details regarding the change. The change will be posted for thirty (30) days after such change.

Additional Note


This statement may be revised from time to time to provide better service and maintain accuracy. Sharkclean.com and Ninjakitchen.com may contain links to other websites. While we try to link only to sites that share our high standards and respect for your privacy, we are not responsible for the content or privacy practices of other sites. If you have further questions regarding this Policy you may email us at customerservice@euro-pro.com.

Effective Date

This privacy policy is effective as of August 19, 2009

Copyright © 2014 Euro-Pro Operating LLC | 800-798-7398 Mon.-Sat. 7 a.m.-11 p.m. ET | Sun. 9 a.m.-8 p.m. ET