United States and Canada Returns, Refunds and Exchanges PolicyUpdated: January 12, 2012
Unless otherwise stated, any purchase made directly from Euro-Pro, online or through our call centers, may be returned within 60 days of receipt for a full refund of the purchase price (less shipping and handling and restocking fees). Euro-Pro will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60 day money back guarantee by following the instructions below:
How To Return An Item
1. You must return the item within 60 days of your purchase along with the original receipt and a signed letter stating your full name, telephone number, address and the reason for the return.
2. Mail your returned item to:
Americans ship to: Euro-Pro c/o Motivational Fulfillment & Logistics
15820 Euclid Ave.
Chino, CA 91708
Canadians ship to: Euro-Pro
4400 Bois Franc
St-Laurent, QC H4S 1A7
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, we cannot provide refund payments for purchases made through PayPal. Refunds for purchases made through PayPal will be made either through credit card refund or bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.
If you have any questions about our guarantee, please, email us, or call us at 800-798-7398.
This is policy is not to be confused with the manufacturer's warranty which continues even after this 60 day return policy expires.