United States and Canada Returns, Refunds and Exchanges Policy

Updated: November 11, 2015

Unless otherwise stated, any purchase made directly from SharkNinja Operating LLC, online or through our call centers, may be returned within 60 days of receipt of the product for a full refund of the purchase price (less shipping and handling and restocking fees). SharkNinja will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60 day money back guarantee by following the instructions below:

How To Return An Item
  1.  You must return the item within 60 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return.

  2.  Call 800-798-7398 for a return shipping label.

        Monday-Saturday, 7am—11pm EST
        Sunday, 9am—8pm EST

Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.

Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.

Additionally, we cannot provide refund payments for purchases made through PayPal. Refunds for purchases made through PayPal will be made either through credit card refund or bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.

Restocking Fee
We reserve the right to include a 10% restocking fee, which would be deducted from your refund. Unless otherwise stated, we do not refund the original shipping and handling that you paid on the order.

If you have any questions about our return policy, please call us at 800-798-7398 or email us at

This is policy is not to be confused with the manufacturer's warranty which continues even after this 60 day return policy expires.

Shark® Ranked “Highest in Customer
Satisfaction With Upright Vacuums,
Two Years in a Row”*

Learn more

*Shark® received the highest numerical score for upright vacuums in the proprietary J.D. Power 2014 and 2015 Vacuum Satisfaction StudiesSM. 2015 study based on 2,991 total responses measuring 9 brands and measures opinions of consumers who purchased upright vacuums during the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in January-February 2015. Your experiences may vary. Visit