Continue

OK

Get connected.

Download the easy-to-use Shark ION Robot app* on your iPhone or Android to schedule or start cleaning from anywhere. Just search “Shark ION Robot” in the app store.

Voice control with Amazon Alexa & Google Home.

link-applelink-google

*Compatible with all models in the RV750, RV850, and RV850WV series.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google, Google Play, the Google Play logo, and Android are trademarks of Google LLC. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

RV750, RV850, RV850WV & RV870 Series

How do I use Shark robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
How do I use Shark robot with Google Assistant?
To set up your robot with the Google Assistant on an Apple device:
  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark® robot in the SharkClean app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. Tip: This allows the Google Assistant to work with your Shark® robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.


To set up your robot with the Google Assistant on Android:
  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark® robot in the SharkClean app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
How do I add a robot to my app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.


To add an additional robot to your app:
  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select "Add a Robot" and follow the instructions on screen.
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.


There may be instances where your Shark® robot may lose connectivity while operating, due to:
  1. Weak Wi-Fi signal.
  2. Entering a zone that blocks Wi-Fi.


It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.
What should I do if my Shark robot can’t connect to the Wi-Fi?
  • Restart your phone
  • Reboot your robot
    • Press the power button on the side of the ROBOT to the OFF position for 10 seconds, then press it again to turn power back ON.
  • Reboot your router
    • Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.