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Shark® DuoClean® Powered Lift-Away Speed Upright Vacuum

Model #: NV801

The Shark® DuoClean® Powered Lift-Away Speed is our first upright vacuum with DuoClean® Technology and features a detachable canister for portable cleaning.

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Model NV800W is available for sale on sharkclean.com

What's included
  • Under-Appliance Wand
  • Pet Multi-Tool
  • Duster Crevice Tool
Shark® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® DuoClean® Powered Lift-Away Speed™ Upright Vacuum
Shark® DuoClean® Powered Lift-Away Speed™ Upright Vacuum

Details


Shark's compact Powered Lift-Away® upright vacuum features a detachable canister for portable cleaning and is our first upright with DuoClean® Technology. This vacuum also includes LED headlights, advanced swivel steering, Anti-Allergen Complete Seal Technology® and a HEPA filter, fingertip controls, and the Under-Appliance Wand.

  • DuoClean® Technology features a bristle brush to deep clean carpets, and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look.
  • With the touch of a button, Powered Lift-Away® Technology allows you to lift the canister away and deep clean hard-to-reach areas while still delivering power to keep the brushroll spinning.
  • Features Anti-Allergen Complete Seal Technology® and a HEPA filter to trap dust and allergens inside the vacuum.
  • Fingertip controls allow for easy powering on/off and quick transition between hard floor and carpet mode.
  • Powerful LED headlights on the nozzle allow you to spot hidden debris throughout your home.
  • The extendable Under-Appliance Wand enables superior cleaning in hard-to-reach places.
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Videos

Model shown is the Shark® Rocket® with DuoClean® but troubleshooting steps also apply to the Shark® Powered Lift-Away Speed with DuoClean®. Please unplug your vacuum before proceeding.

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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

What is the Shark® Powered Lift-Away Speed with DuoClean®?
Cleaning the entire house has gotten even easier with the power of the Shark® Powered Lift-Away Speed vacuum with DuoClean® Technology. This premium Shark® vacuum cleaner provides exceptional cleaning performance. With Powered Lift-Away® technology, this vacuum goes where traditional uprights can't. It's equipped with DuoClean® Technology: a dual-brushroll system for Triple Particle Cleaning®, which removes large, small, and stuck-on particles from floors and carpets.
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What is Shark® Anti-Allergen Complete Seal Technology®?
If your vacuum is an unsealed HEPA vacuum, dirt and allergens you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Shark® Anti-Allergen Complete Seal Technology® incorporated into the HEPA filter, the vacuum captures and holds over 99.99%* of dust and allergens.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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Why is the Shark® Powered Lift-Away Speed with DuoClean® different than traditional vacuums?
The Shark® Powered Lift-Away Speed with DuoClean® is equipped with DuoClean® Technology: a dual-brushroll system for Triple Particle Cleaning®, which removes large, small, and stuck-on particles from floors and carpet. It also features two unique ways to vacuum in one, offering the uncompromised suction power of an upright paired with the amazing under-furniture reach of a Powered Lift-Away®. This vacuum delivers strong suction and powerful cleaning on all surfaces and features enhanced swivel steering for ultimate maneuverability. Plus, it comes with our Anti-Allergen Complete Seal Technology®, which traps over 99.9%* of dust and allergens inside the vacuum.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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What is Powered Lift-Away®?
Powered Lift-Away® extends the reach of the powered cleaning head to get all the way in, around, behind, and under every tough-to-reach area of your home. Imagine deep cleaning your entire house without ever moving a single piece of furniture.
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Shark® vacuums have zero maintenance costs. What does that mean?
All Shark® vacuums come with high-quality, washable filters that can be used and re-used, plus lifetime belts that never need replacing. These are designed to last the life of the product, which means means there are no hidden maintenance costs.

  • Lifetime filters: The Shark® Powered Lift-Away Speed has a filter system that will last the life of your vacuum, with minimal maintenance and no replacement costs required. Your filters will discolor over time but will not lose their effectiveness.
  • Lifetime belts: The Shark® Powered Lift-Away Speed’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming — with no belt maintenance or replacement costs to worry about.
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How do I find the model number of my Shark® Powered Lift-Away Speed with DuoClean®?
The model number is displayed on the product's rating label, which can be found on the back of the unit.
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What cleaning accessories are available to use with the Shark® Powered Lift-Away Speed with DuoClean®?
Shark® Powered Lift-Away® Speed with DuoClean® offers a full assortment of accessories to help with your cleaning needs. Some accessories may be included with the vacuum you purchased. Please reference your Quick Start Guide or the inside panel of the box. All accessories listed below are compatible with your Powered Lift-Away Speed with DuoClean® and are available for purchase on sharkaccessories.com.

  • Canister caddy: Transforms your vacuum into a fully powered canister, giving you the freedom to roll the pod along while keeping cleaning tools close by.
  • Pet power brush: Picks up pet hair and loose debris, and powerfully deep cleans dander from upholstery and other surfaces.
  • Pet multi-tool: This 2-in-1 combination tool is designed to dust a multitude of surfaces, pick up large piles of debris, and remove pet hair from curtains and other delicate fabrics.
  • Duster crevice tool: Two cleaning tools in one. The crevice tool gives you extended cleaning reach for small spaces, while the dusting brush cleans a multitude of surfaces.
  • 18"" flexi crevice tool: Extend and flex to access corners, baseboards, tight spaces or ceilings. The rubberized tip prevents scratches on surfaces.
  • Under-appliance wand: This adjustable-length 36-inch tool helps you clean under and behind hard-to-move appliances and furniture. The extension piece can be removed and flipped over to clean the underside of appliances.
  • Accessory storage bag: This drawstring bag stores all your vacuum accessories.
  • Mini motorized brush: Picks up pet hair and loose debris, and powerfully deep cleans dander from upholstery and other surfaces.
  • Precision duster: This micro tool is designed to clean keyboards, car interiors, and around delicate objects.
  • Dusting brush: Great for dusting a multitude of surfaces, such as shelves, baseboards, window frames, and more.
  • Upholstery tool: Perfect for grabbing pet hair and lint from furniture and other upholstered surfaces. Ideal for cleaning pet hair, dusting, and picking up large particles.
  • Multi-angle dusting brush: Five positions for cleaning shelves, blinds, walls, and ceiling fans. Adjust the angle of the brush to the desired cleaning surface.
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Where can I purchase additional accessories or replacement parts?
You can purchase replacement parts and other accessories on sharkaccessories.com or through Customer Care at 877-581-7375.
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How do I upgrade to a VIP warranty?
Visit sharkclean.com/warranty to learn more about our VIP warranties, or call 877-581-7375 to upgrade. VIP warranty upgrades must be purchased within 60 days of initial purchase.
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Product Specifications

What is the total cord length?
The cord is 30 feet long.
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What is the weight of the vacuum?
The vacuum weighs approximately 15 lbs.
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What are the dimensions of the vacuum?
The vacuum is 11.8 inches long, 11.9 inches wide, and 46.1 inches deep.
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What is the vacuum made of?
The Shark® Powered Lift-Away Speed with DuoClean® is produced with a combination of durable plastics, like ABS and PP, along with some metal and rubber components.
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What color does the Shark® Powered Lift-Away Speed with DuoClean® come in?
The Shark® Powered Lift-Away Speed with DuoClean® comes in charcoal, cinnamon, and plasma blue.
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Where is the product manufactured?
The Shark® Powered Lift-Away Speed with DuoClean® is manufactured by our high-quality vacuum manufacturing partners in China.
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Filters

How often should I clean the filters?
Clean filters regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles.

  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-motor felt filter: Under normal usage rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Post-motor filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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How do I wash the pre-motor filters?
Make sure the unit is unplugged. Remove the dust cup and pull the flat foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.
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How do I clean the post-motor HEPA filters?
Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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How do I know when my filters need to be cleaned?
Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.
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Brushroll

How do I use the brushroll garage and remove the brushroll?
Make sure the unit is unplugged. To open the brushroll garage, simultaneously push both buttons on the nozzle labeled "brushroll access." The brushroll door will pop open. Lift the "pull" tab on the left side of the brushroll to remove. Use the included hair removal tool to pull hair and debris off of the brushroll. Return the brushroll to the brushroll garage by inserting the right side first and pushing the left side down. Close the brushroll garage completely before using the vacuum.
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How do I remove and maintain the soft roller?
The soft roller eject button is located along the left side of the nozzle. Slide it up to eject the soft roller. Use the hair removal tool located in the compartment on the nozzle to pull off hair/fiber buildup behind the roller housing. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushrolls in the dishwasher or washing machine.
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Dust Cup

What is the maximum dirt capacity of the dust cup container?
The dust cup holds 0.9 dry quarts to the "max fill" line. It has an easy, bottom-empty design for quick removal of debris.
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How do I remove the dust cup?
Pinch the dust cup release latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
For optimal performance, empty the dust cup when debris reaches the "max fill" line.
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Using the Product

Will the lights burn out?
The LED lights in the nozzle should not burn out.
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Can I turn the headlights off?
The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning even more efficient. Headlights will illuminate whenever the power is on and are designed to last the life of the vacuum.
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How do I begin cleaning floors?
The Shark® Powered Lift-Away Speed with DuoClean® has two powerful settings for cleaning.

  • For bare floors and accessories: Press the power button on the vacuum pod to turn on suction, then slide the surface selector to ""hard floor."" Tilt the handle back while you gently step on the floor nozzle. Note that the brushrolls will spin slowly in this mode.
  • For carpets: Press the power button on the vacuum to turn on the suction. Slide the surface selector to ""carpet"" for low-pile and normal carpet types. While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.
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How do I turn the vacuum off?
To turn the vacuum off, press the power button. The next time you turn the vacuum on, it will start in the mode in which you left it.
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How do I remove the handle to clean above floors?
Press the handle release button on the back of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Add the desired accessory and begin cleaning.
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How do I remove the handle with extension wand to clean above floors?
First, remove the cord from the cord clip, then press the wand release button located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.
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How do I detach the canister for portable cleaning?
Lift-Away® cleaning mode allows you to vacuum anywhere. To convert from upright to Lift-Away® mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away® and wand release buttons on the top of the canister. This will unlock the handle with wand and detach the pod from the floor nozzle. These buttons can be pushed together for quick release or separately if you want to release just the canister or just the cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle. Grab the top handle with your other hand. You are now ready to clean stairs, your car, and other hard-to-reach areas. You can attach the cord to the cord hook just below the handle to keep it of your way while vacuuming.
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Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Filters

How often should I clean the filters?
Clean filters regularly for optimal performance. Between washings, tap filters clean over the trash to remove excess dust and other particles.

  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Pre-motor felt filter: Under normal usage rinse and let air-dry completely (for at least 24 hours). We recommend washing every 3 months.
  • Post-motor filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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How do I wash the pre-motor filters?
Make sure the unit is unplugged. Remove the dust cup and pull the flat foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.
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How do I clean the post-motor HEPA filters?
Make sure the unit is unplugged. Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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How do I know when my filters need to be cleaned?
Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule to maintain optimal performance.
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Brushroll

How do I use the brushroll garage and remove the brushroll?
Make sure the unit is unplugged. To open the brushroll garage, simultaneously push both buttons on the nozzle labeled "brushroll access." The brushroll door will pop open. Lift the "pull" tab on the left side of the brushroll to remove. Use the included hair removal tool to pull hair and debris off of the brushroll. Return the brushroll to the brushroll garage by inserting the right side first and pushing the left side down. Close the brushroll garage completely before using the vacuum.
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How do I remove and maintain the soft roller?
The soft roller eject button is located along the left side of the nozzle. Slide it up to eject the soft roller. Use the hair removal tool located in the compartment on the nozzle to pull off hair/fiber buildup behind the roller housing. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushrolls in the dishwasher or washing machine.
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Dust Cup

How do I remove the dust cup?
Pinch the dust cup release latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
For optimal performance, empty the dust cup when debris reaches the "max fill" line.
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Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How do I check for blockages?
  1. Turn off and unplug the vacuum.
  2. Remove and empty the dust cup. Press the release button near the top of the dust cup to open the lid. Reach inside to ensure no dust or debris is blocking airflow through the metal debris screen in the center of the dust cup.
  3. Detach the hose from the back of the main body. Check the connection point and the end of the hose. Clear any blockages and reattach the hose, making sure you hear a "click."
  4. Press the "Wand Release" button to detach the wand from the nozzle. Set the wand and handle aside.
  5. Press the "Lift-Away®" button to remove the main body from the nozzle. Set the main body aside.
  6. Use both hands to press the "Brushroll Access" button on the top of the nozzle. Lift the brushroll garage door to remove.
  7. Remove the bristle brushroll using the pull tab on the end. Use the orange hair removal tool to clear any hair or debris lodged inside the nozzle or wrapped around the brushroll.
  8. Check for additional debris inside the nozzle. Clear debris.
  9. With the nozzle headlights facing you, reinsert the bristle brushroll. Replace the right side of the brushroll first, then push down on the left side, with the words "Pull Tab" facing up.
  10. Remove the soft orange brushroll by sliding the "Eject Roller" button on the side of the nozzle. Clear any hair and debris from the brushroll and compartment.
  11. With the nozzle headlights facing you, reinsert the soft brushroll. Replace the right side of the brushroll first. Then, with the word "Front" facing out, push down on the left side of the brushroll, listening for a "click."
  12. Replace the hair removal tool and close the brushroll garage.
  13. Reattach the pod and wand to the nozzle, then reattach the hose to the main body.
  14. Plug in the unit. Place your foot on the nozzle and tilt the handle back to engage the brushroll. Turn on the vacuum.
  15. Blockages should be cleared and the vacuum should be running properly. If you are still having trouble, call Customer Care at 1-877-581-7375.
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Brushroll

What should I do if the brushroll stops spinning?
  1. Switch the unit to "Thick Carpet/Area Rug" mode. Turn on the vacuum and tilt it back to engage the brushrolls.
  2. Check the brushroll indicator light on the nozzle.
  3. If the light is red, there may be a blockage in the nozzle (see "How do I check for blockages?").
  4. If the light is off or intermittent and brushrolls are not spinning, ensure all connections are secure. Detach the hose, handle with wand, and nozzle. Check connection points for blockages and clear any debris. Reassemble the vacuum, ensuring there is an audible "click" when all connections are made.
  5. If the light is green and the brushroll is not spinning, call Customer Care at 1-877-581-7375
  6. If the light is flashing red, allow the vacuum 45 minutes to cool before attempting to restart. Check the nozzle for blockages and clean the brushrolls.
  7. For additional help, call Customer Care at 1-877-581-7375.
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How do I replace the bristle brushroll after removing it?
  1. With the brushroll removed, ensure the brushroll compartment is clear of debris.
  2. With the nozzle headlights facing you, align the bristle brushroll. The drive gear should be on the right and the words "pull tab" on the left.
  3. Insert the right side of the brushroll first, then push down the left side. The brushroll should slide into place but may require some additional force to install.
  4. If you are still unable to install the brushroll, call Customer Care at 1-877-581-7375.
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Using the Product

What should I do if there is no suction or low suction?
  1. Turn off and unplug the vacuum.
  2. Remove and empty the dust cup. Press the release button near the top of the dust cup to open the lid and check for blockages.
  3. Remove the foam and felt filters from the vacuum and set them aside.
  4. Plug in the unit and place your hand in the filter area to check for airflow. Air should be flowing when the vacuum is turned on. If air is not flowing, call Customer Care at 1-877-581-7375.
  5. Reassemble the filters and dust cup.
  6. Detach the hose from the back of the vacuum and check for blockages.
  7. Remove the wand from the unit and check for blockages.
  8. Press the "Lift-Away®" button and remove the main body from the nozzle. Check the area where the nozzle connects to the wand and remove any blockages.
  9. Use both hands to press the "Brushroll Access" button on the nozzle. Open the brushroll garage and remove the bristle brushroll using the pull tab on the end. Use the hair remover tool to clear any hair or debris.
  10. With the nozzle headlights facing you, reinsert the bristle brushroll. Replace the right side of the brushroll first, then push down on the left side, with the words "Pull Tab" facing up.
  11. Reassemble the brushroll and nozzle cover, then reassemble the main unit. A "click" should be heard with each connection.
  12. If suction has not been restored, call Customer Care at 1-877-581-7375.
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How do I reset the motor thermostat?
The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:

  1. Turn off and unplug the vacuum.
  2. Remove and empty the dust cup. Press the release button near the top of the dust cup to open the lid and check for blockages.
  3. Remove the foam and felt filters from the vacuum and set them aside.
  4. Plug in the unit and place your hand in the filter area to check for airflow. Air should be flowing when the vacuum is turned on. If air is not flowing, call Customer Care at 1-877-581-7375.
  5. Unplug the unit and allow it to cool for a minimum of 45 minutes.
  6. While the unit is cooling, check for blockages (see "How do I check for blockages?").
  7. After the unit has cooled, plug it back in and press the power button. If the vacuum does not restart properly, call Customer Care at 1-877-581-7375
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What should I do if the vacuum has no power or intermittent power?
  1. Detach the hose from the back of the unit and turn the vacuum on. If the vacuum does not turn on, it may be overheated. Reset the motor thermostat (see "How do I reset the motor thermostat?").
  2. Plug the hose back into the main body, ensuring there is an audible "click." Tilt the vacuum back to engage the brushroll and turn on the unit. Check to see if the brushroll is spinning. If the brushroll does not spin, see "What should I do if the brushroll stops spinning?"
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What if my vacuum is making a loud or unusual noise?
If the vacuum is making a strange noise, check for blockages (see "How do I check for blockages?"). If all blockages have been cleared and you are still having trouble, call Customer Care at 1-877-581-7375.

Note: Switching the vacuum to "thick carpet/area rug" mode will increase the speed of the brushroll and may create a louder noise.
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The front wheels of the vacuum are squeaking.
  1. Unplug the vacuum.
  2. Use the "Lift-Away®" button to remove the main body from the wand. Use the "Wand Release" latch to disconnect the wand from the nozzle.
  3. Turn the nozzle upside down so the bottom is visible. Inspect the small front wheels and clear any hair or debris.
  4. Manually turn the wheels. If the wheels turn freely, reassemble the vacuum.
  5. Plug the vacuum in and turn it on.
  6. Begin vacuuming. If the wheels are still squeaking, call Customer Care at 1-877-581-7375.


Note: The front wheels may squeak if the vacuum is used in a side-to-side motion on hard floors. Ensure the vacuum is moving back and forth.
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