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Shark ION W1 Cordless Handheld Vacuum

Model #: WV220

The extraordinary answer to the everyday mess: the lightweight Shark ION W1 Cordless Handheld Vacuum packs suction power to take on any mess with quick maneuverability and pure Shark® performance. This is exclusive to the Shark ION Robot Vacuum Cleaning System.

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Model WV201 is available for sale on sharkclean.com

Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum
Shark ION™ W1 Cordless Handheld Vacuum

Details


The Shark ION W1 Cordless Handheld Vacuum combines lightweight portability with the incredible suction power of a high-speed brushless motor. Weighing just 1.4 lbs., this lightweight handheld vacuum boasts a tapered nozzle for easy debris pickup. Between cleanings, return your vacuum to the ION Charging Dock for fast recharging. Fast cleaning, always ready when you need it. The Shark ION W1: the extraordinary answer to the everyday mess.

  • Exclusive to the Shark ION Robot Vacuum Cleaning System.
  • Unbelievable suction delivered by a high-speed, brushless motor.
  • Ultra-lightweight and balanced hand vacuum at just 1.4 lbs. for maneuverability and easy cleaning.
  • Tapered nozzle for easy pickup of large debris and fine dust.
  • ION Charging Dock for quick access, fast charging and convenient accessory storage.
  • Empty debris in a single touch of a button—no getting your hands dirty.
  • Filtration technology captures dust and large debris.
  • Ergonomic Handle design provides comfortable cleaning and heightened control.
  • LED light indicates charging status and remaining battery life.
  • Hand vacuum maintenance is simple with a detachable dust cup and easily removable filter housing.
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Parts and Accessories

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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How do I find the model number of my Shark ION W1 Cordless Handheld Vacuum?
The model number is displayed on the vacuum’s rating label, which can be found behind the filter housing.
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How do I register my vacuum?
There are two ways to register your new Shark® vacuum: online at registeryourshark.com or by scanning the QR code with a mobile device.
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What cleaning accessories are available to use with the Shark ION W1 Cordless Handheld Vacuum?
A wide assortment of accessories are available for use with the Shark ION W1 Cordless Handheld Vacuum. Some of these accessories may be included with your handheld vacuum. Please reference the list in your Owner’s Guide. All the accessories listed below are compatible with your Shark ION W1 and are available for purchase on sharkaccessories.com.

  • Crevice Tool
  • Duster Crevice Tool
  • Soft Dusting Brush
  • Scrubbing Brush
  • Multi-Surface Pet Tool
  • Mattress Tool
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What is each accessory used for?
  • Crevice Tool: for cleaning in tight, narrow spaces. Can also be used for corners, doormats, couches, and car cleaning.
  • Duster Crevice Tool: two cleaning tools in one: the crevice tool gives you extended reach to clean in tight spaces, while the soft brush lets you dust delicate surfaces.
  • Soft Dusting Brush: for gentle cleaning and dusting of delicate surfaces.
  • Scrubbing Brush: breaks up stubborn, stuck-on debris. Great for car mats and doormats.
  • Multi-Surface Pet Tool: picks up pet hair and large piles of debris from upholstery, carpets, and other surfaces.
  • Mattress Tool: the extra-wide nozzle head is specially designed to help clean mattresses.
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Where can I purchase additional accessories or replacement parts?
You can purchase replacement parts and other accessories at sharkaccessories.com.
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What is the light on my Shark ION W1 for?
The blue light indicates the status of your handheld vacuum and its battery. See the light indicator codes below.

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Product Specifications

What is the weight of the vacuum?
The vacuum weighs 1.4 lbs. with an accessory.
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What are the dimensions of the vacuum in the dock?
4.1" L X 8.1" W X 15.2" H
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What is the vacuum made of?
The Shark ION W1 Cordless Handheld Vacuum is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
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What is included with the Shark ION W1 Cordless Handheld Vacuum?
The handheld vacuum comes with a lithium-ion battery, an ION Charging Dock, and a variety of cleaning and storage accessories. Depending on the version you purchase, these accessories will vary slightly. To find out specifically what is included with your model, consult the Owner’s Guide or box that came with your unit.
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Where is the product manufactured?
The Shark ION W1 Cordless Handheld Vacuum is manufactured by our high-quality vacuum manufacturing partners in China.
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Using the Vacuum

How do I turn the vacuum off?
To turn the vacuum off, press the power button located on the handle.
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How do I use my accessories?
Attach accessories to the nozzle for quick and convenient use. To remove an accessory, pull it off the nozzle.
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How do I store my vacuum?
Store the handheld vacuum by inserting the nozzle into the ION Charging Dock. You will know it is fully inserted when the blue power button light turns on.

It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
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Filters

How often should I wash the filter?
For optimal performance, clean the fabric filter once a month. Rinse filter with water only until water runs clear. Do not use soap or other cleaners. Let filter air-dry for at least 24 hours until completely dry before reinstalling. Between cleanings, lightly tap the filter over the trash to release any excess dust and debris.
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How do I find the filter?
The fabric filter is located in the filter housing inside the dust cup. With the power off and the dust cup open, slide the filter housing forward toward the nozzle to remove. Lift the fabric filter by its metal handle and pull it out of the housing. See Owner’s Guide for more information and visuals.
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How do I wash the filter?
The fabric filter is located inside the filter housing. Turn off the power and open the dust cup over a trash can. Once the dust cup is open, slide the filter housing forward toward the nozzle and pull out to remove. Place the rest of the vacuum aside. Flip the filter housing over and pull out the fabric filter by the metal handle. Rinse the filter with water until the water runs clear. DO NOT use soap. Let air-dry completely (at least 24 hours) before reinstalling. Slide the fabric filter back into the filter housing and reinstall in the vacuum. See Owner’s Guide for more information and visuals.
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How do I know when the filters need to be cleaned?
The filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. You can tap loose dirt off filters between washes and wash them according to the regular cleaning schedule to maintain optimal performance. See Owner’s Guide for more information.
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Dust Cup

How do I empty the dust cup?
Turn off the vacuum and hold it over the trash with the nozzle pointing down. Locate the dust cup release button on the top of the vacuum and slide it forward, and the dust cup will drop open. Tap lightly to loosen debris. Wipe the inside of the dust cup clean as needed.
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How often should I empty the dust cup?
For optimal performance, the dust cup should be emptied each time you vacuum or when the dust cup appears full.
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How do I clean the dust cup?
Turn off the power and open the dust cup over a trash can. Push the orange release tab under the dust cup and hold it in while lifting off the dust cup. Rinse the dust cup with soap and water only and let air-dry completely for at least 24 hours. To reinstall, align the orange tab with the "Push to Remove" print, then slide the tab into the slot on the bottom of the nozzle until it clicks into place. See Owner's Guide for more information and visuals.
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Battery

How do I charge my vacuum?
You can charge your Shark ION W1 by placing it on the ION Charging Dock. Please note that only the ION Charging Dock should be used to charge your vacuum.
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How long should my battery take to charge?
Your battery should take approximately 2.5 hours to reach a full charge.
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What is the life expectancy of my Shark ION W1’s battery?
The Shark ION W1’s battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.
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QR Code

What is the QR code for?
The QR code is an easy way to register your vacuum with a mobile device.
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How do I find the QR code?
The QR code is displayed underneath the tip of the nozzle and on the Owner’s Guide.
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How do I scan the QR code?
Please reference your mobile device's instructions for scanning QR codes.
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Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Filters

How often should I wash the filter?
For optimal performance, clean the fabric filter once a month. Rinse filter with water only until water runs clear. Do not use soap or other cleaners. Let filter air-dry for at least 24 hours until completely dry before reinstalling. Between cleanings, lightly tap the filter over the trash to release any excess dust and debris.
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How do I find the filter?
The fabric filter is located in the filter housing inside the dust cup. With the power off and the dust cup open, slide the filter housing forward toward the nozzle to remove. Lift the fabric filter by its metal handle and pull it out of the housing. See Owner’s Guide for more information and visuals.
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How do I wash the filter?
The fabric filter is located inside the filter housing. Turn off the power and open the dust cup over a trash can. Once the dust cup is open, slide the filter housing forward toward the nozzle and pull out to remove. Place the rest of the vacuum aside. Flip the filter housing over and pull out the fabric filter by the metal handle. Rinse the filter with water until the water runs clear. DO NOT use soap. Let air-dry completely (at least 24 hours) before reinstalling. Slide the fabric filter back into the filter housing and reinstall in the vacuum. See Owner’s Guide for more information and visuals.
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How do I know when the filters need to be cleaned?
The filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or you notice lighter or no suction. You can tap loose dirt off filters between washes and wash them according to the regular cleaning schedule to maintain optimal performance. See Owner’s Guide for more information.
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Dust Cup

How do I empty the dust cup?
Turn off the vacuum and hold it over the trash with the nozzle pointing down. Locate the dust cup release button on the top of the vacuum and slide it forward, and the dust cup will drop open. Tap lightly to loosen debris. Wipe the inside of the dust cup clean as needed.
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How often should I empty the dust cup?
For optimal performance, the dust cup should be emptied each time you vacuum or when the dust cup appears full.
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How do I clean the dust cup?
Turn off the power and open the dust cup over a trash can. Push the orange release tab under the dust cup and hold it in while lifting off the dust cup. Rinse the dust cup with soap and water only and let air-dry completely for at least 24 hours. To reinstall, align the orange tab with the "Push to Remove" print, then slide the tab into the slot on the bottom of the nozzle until it clicks into place. See Owner's Guide for more information and visuals.
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Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Using the Vacuum

What if my vacuum feels warm?
Your vacuum may feel warm in use. If it feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the battery continues to feel warm, contact Customer Service at sharkclean.com or at 1-877-581-7375.

During or after use, the battery may become warm, which is not optimal for charging. The vacuum will not start charging on the dock until the battery cools to the optimal temperature.
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How do I know if the vacuum's airway has a blockage?
  1. You will see debris stuck in the airway between the dust cup and the nozzle.
  2. You will hear a change in volume, with a higher pitch to the sound
  3. You are having trouble picking up debris that your vacuum had previously been able to pick up.
  4. Your dust cup is full.
  5. Your vacuum has shut off and the blue indicator light repeatedly blinks twice followed by a pause.
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What should I do if my vacuum loses suction?
  1. Turn off the power.
  2. Check for blockages along the airflow path.
  3. Check accessories and clear blockages if necessary.
  4. Empty the dust cup and clean the filters.
  5. The fabric filter needs cleaning or replacement. Clean or replace the fabric filter.
  6. The filter screen is clogged and needs cleaning. Open dust cup and clean the filter screen.


For additional help, contact Customer Care at 1-877-581-7375. See Owner’s Guide for more information.
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How do I check for blockages?
  1. If using an accessory, remove it from the nozzle and check it for blockages.
  2. Open the dust cup over a trash can
  3. Inspect the inside of the nozzle, specifically the flap and the pathway leading to it, and clear any blockages.
  4. Inspect the opening after the flap before debris enters the dust cup and clear any blockages.
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What should I do if my vacuum will not operate?
  1. The battery may need to be recharged. Place your vacuum on the ION Charging Dock for 2.5 hours or overnight to get a full charge.
  2. Try plugging the dock into a different electrical outlet.
  3. If the battery won't charge, it may be damaged and need to be replaced.


For additional help, contact Customer Care at 1-877-581-7375. See Owner’s Guide for more information.
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What should I do if dust is escaping from my vacuum?
  1. The fabric filter may not be installed correctly. Remove filter, then reinstall.
  2. The fabric filter may have a hole or a puncture and need to be replaced.
  3. The dust cup may not be installed correctly. Remove dust cup, then reinstall.


See Owner’s Guide for more information.
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What should I do if my dust cup falls off?
To reinstall, slide the tab on the dust cup into the slot on the bottom of the nozzle until it clicks into place.
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What should I do if my vacuum turns off on its own?
It is possible that the vacuum has overheated and the motor protective thermostat has turned it off. To reset it, turn the power off and place the handheld vacuum in the charging dock to cool. Check for clogs or dirty filters. Clear any clogs and wash filters if necessary (see Owner’s Guide). Wait a minimum of 45 minutes for the vacuum to cool, then turn the power on.

It is also possible that the battery is fully discharged. Return your vacuum to the ION Charging Dock. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return the vacuum to the dock after each use.

If the vacuum still does not start, please contact Customer Care at 1-877-581-7375
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Battery

My battery seems to have low runtime.
The initial charge on the battery is approximately 30%. Before first use, discharge battery fully to condition it properly, then charge the battery completely until the charge indicator light dims. It takes approximately 2.5 hours to charge the battery completely.

Note that battery runtime is affected by how long the unit’s power is on. It is recommended to turn the vacuum off when not in use and when between cleaning jobs.

It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely.
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Do I have to wait for my battery to fully discharge before I can charge it again?
You do not have to wait for your battery to fully discharge before you can charge it again. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
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