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Shark® Rotator® Professional Lift-Away® Upright Vacuum

Model #: NV501

This Lift-Away® upright vacuum features a detachable canister, LED lights, advanced swivel steering, XL-capacity dust cup, Anti-Allergen Complete Seal Technology® and a HEPA filter, and a Premium Pet Power Brush.

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Troubleshooting Shop accessories
What's included
  • Premium Pet Power Brush
  • Wide Pet Upholstery Tool
  • Straight Suction Nozzle
  • Dusting Brush
  • 12" Crevice Tool
Shark® Rotator® Professional Lift-Away® Upright Vacuum
Shark® Rotator® Professional Lift-Away® Upright Vacuum

Details


The Shark® Rotator® Professional Lift-Away® Upright Vacuum features a detachable canister for portable cleaning power.

  • With the push of a button, Lift-Away® technology allows you to lift the canister away and easily clean in hard-to-reach areas.
  • The Premium Pet Power Brush picks up hair and debris, and deep cleans dander from all surfaces.
  • Features Anti-Allergen Complete Seal Technology® and a HEPA filter to trap dust and allergens inside the vacuum.
  • This vacuum comes with advanced swivel steering with LED headlights allowing for excellent control when maneuvering around furniture.
  • It includes an XL-capacity dust cup for extended cleaning without interruption.
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Parts and Accessories

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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

What is the Shark® Rotator® advantage?
Clean your whole house faster and better with the Shark® Rotator® vacuum. Deep clean carpets with powerful suction and clean bare floors and hard-to-reach areas with ease. Thanks to its lightweight and enhanced swivel steering, the Shark® Rotator® moves effortlessly around obstacles and under furniture. Shark®'s Anti-Allergen Complete Seal Technology® traps 99.9% of dust and allergens inside the vacuum*, keeping them out of the air you breathe. The Shark® Rotator® vacuum includes premium features like ultra-quiet technology, powerful headlights, ergonomic handles and buttons and a full assortment of cleaning accessories. With several versatile models, there’s a Shark® Rotator® vacuum to meet every floor-cleaning need.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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Why is the Shark® Rotator® Professional better than traditional vacuums?
The Shark® Rotator® Professional is an ultra-light upright vacuum featuring powerful cleaning on all surfaces and enhanced swivel steering for ultimate maneuverability. It has an extra-large dust cup capacity and Anti-Allergen Complete Seal Technology® that traps over 99.9% of dust and allergens inside the vacuum*.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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Shark® vacuums have zero maintenance costs. What does that mean?
All Shark® vacuums come with high-quality washable filters that can be used and re-used, plus a lifetime belt that never needs replacing. These are designed to last the life of the product and are backed by Shark®'s leading 5-year warranty.
  • Lifetime filters: The Shark Rotator® filter system will last the life of your vacuum, with minimal maintenance and no replacement costs required. Your filters will discolor over time but will not lose their effectiveness.
  • Lifetime belt : The Shark Rotator®'s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, unplug the vacuum, remove the obstruction, and return to vacuuming — with no belt maintenance or replacement costs to worry about.
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What cleaning accessories are available to use with the Shark® Rotator® Professional Lift-Away®?
Shark® Rotator® offers a full assortment of accessories for any cleaning need. Some accessories may be included with the vacuum you purchased. All accessories listed below are available for purchase on sharkaccessories.com.
  • Canister caddy: An ultra-maneuverable base with wheels for portability and room for accessory storage, the caddy quickly converts this upright vacuum to a convenient, hands-free canister vacuum (colors may vary).
  • Multi-tool: This 3-in-1 combination tool is designed to dust a multitude of surfaces, pick up large piles of debris, and remove pet hair from curtains and other delicate fabrics.
  • 18” & 24” flexi crevice tool: Crevice tools with flexible tips extend to access corners, baseboards, tight spaces and ceilings.
  • Power brush: This air-powered tool is designed for fast and easy removal of pet hair and ground-in dirt from carpeted stairs and upholstery.
  • Multi-angle dusting brush: This three-position soft dusting brush cleans blinds, walls, books, ceiling lights and fans, and the tops of furniture. Stiffer front and back bristles allow for more aggressive cleaning of stubborn dust.
  • Wide upholstery tool: This extra-wide accessory removes pet hair and dust from curtains and other delicate fabrics.
  • Mini dusting brush: Designed for "detail" dusting in tight spaces and around small collectibles
  • Mini pet tool: A mini brush with silicone bristles for cleaning pet hair and other stubborn debris off upholstered fabrics
  • Universal dusting brush: An extra-long dusting brush ideal for cleaning large or small debris and dust from delicate surfaces
  • Mini blinds tool: A specialized tool for dusting 6 mini blind slats or 3 wooden blind slats at one time
  • BACKSAVER wand: This bendable wand allows for cleaning under furniture without the need to bend over
  • Appliance wand: A low-profile tool with an extendable tip and extra-large opening/bristles for cleaning under and behind hard-to-move appliances, furniture, and any tight area.
  • Straight suction nozzle: A powerful floor nozzle for cleaning visible dirt and debris from low-pile carpets, area rugs, and hard floor surfaces
  • Home & Car Detail Kit: Micro tools designed to clean keyboards, car vents, and other tiny spaces
  • Accessory storage bag: This extra-large bag stores all your vacuum accessories
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Where can I purchase additional accessories or replacement parts?
You can purchase replacement parts and other accessories at sharkaccessories.com or through Customer Care at 1-877-581-7375.
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Product Specifications

What is the total cord length?
The power cord is 30 feet long.
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What is the weight of the vacuum?
The full upright weighs only 15.5 lbs. The Lift-Away® pod weighs 8.4 lbs.
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What are the dimensions of the vacuum?
45.7" high x 13.4" wide x 12.2" deep
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What is the vacuum made of?
The Shark® Rotator® Professional Lift-Away® is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
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What is included with the Shark® Rotator® Professional Lift-Away® vacuum?
Parts include:
  • Shark® Rotator® Professional Lift-Away® vacuum body
  • Motorized floor nozzle
  • Handle with hose
  • Cleaning wand
  • HEPA filter (included in unit)
Your Shark® Rotator® also comes with a variety of cleaning accessories. Depending on the version you purchased, these accessories will vary slightly. To find out specifically what is in your version, consult the contents list on the top panel of your box.
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How do I begin cleaning floors?
The Shark® Rotator® Professional Lift-Away vacuum® has two powerful settings for cleaning: a brushroll setting for deep cleaning carpets and a suction-only for bare floors and above-floor areas. Note the headlights will illuminate any time the power is on.
  • Bare floors: Press the power button on top of the canister to turn on suction. Tilt the handle back while you gently step on the floor nozzle. The brushroll will not spin in this mode.
  • Hose and accessories: To release the wand, press the wand release button on top of the canister. You can also release just the handle by pressing the handle release button. Lift the handle or wand and attach an accessory to the end. Press the power button and begin cleaning.
  • Carpets: Press the brushroll button while the power is on. Tilt the handle back while gently stepping on the floor nozzle. The brushroll will begin spinning. The brushroll indicator light underneath the button will illuminate when the brushroll is engaged.
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How do I turn the vacuum off?
To turn the vacuum off, either press the brushroll button first, then press power, or simply press the power button. The next time you turn the vacuum on, it will start in the mode in which you left it.
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How do I remove the handle to clean above floors?
With one hand, press the red handle release button on the backside of the handle. Gently pull up with the other hand to remove the handle from the wand. Add the desired accessory and begin cleaning.
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How do I remove the handle with extension wand to clean above floors?
Remove the cord from cord clip first, then press the wand release button on the top of the canister. Gently pull up on the top handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.
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How do I detach the canister for portable cleaning?
The Lift-Away® cleaning mode allows you to use your vacuum anywhere. To convert an upright vacuum to Lift-Away® mode, quickly release the cord by turning the top cord wrap. Press the Lift-Away® and wand release buttons on top of the canister. This will unlock the handle with the wand and detach the pod from the floor nozzle. These buttons can be pushed together for quick release or separately if you want to just release the canister or cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle. Grab the top handle with your other hand. You are now ready to clean hard-to-reach areas, such as stairs or your car. To keep the cord out of your way while vacuuming, attach it to the cord hook just below the handle.
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How do I use the caddy as a canister vacuum?
The portable Lift-Away® can be converted to a convenient canister. To begin, press the Lift-Away® button and release the floor nozzle from the canister. Place the pod directly onto the canister caddy. Press the wand release button, then lift the handle with wand. Next, attach the straight suction floor nozzle or other accessory to the end of the wand and begin cleaning. The caddy will follow along behind you as you clean. You can also store extra accessories on the caddy so they are there when you need them. When you are ready to release the pod from the caddy, press the Lift-Away® button and either continue to use as a portable vacuum or place back onto the floor nozzle.
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What is variable suction and when should it be used?
Due to the tremendous suction of the Shark® Professional Lift-Away® Professional vacuum, the variable suction feature has been added. This feature should be used for cleaning certain high-pile carpets and area rugs, rugs with fringe, or when using accessories to clean delicate fabrics such as curtains. To release the suction, simply turn the collar around the handle counterclockwise. To close again for maximum suction, turn the collar clockwise.
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How do I remove the onboard tools to begin cleaning?
To release onboard tools, insert the wand or handle directly into the desired accessory. Pivot the handle back to release the accessory from the clip. To replace accessories on the vacuum, place the bottom of the accessory back into place. Push forward, lining up the red clip areas, then pull straight up on the handle or wand. Note: The crevice tool and dusting brushes have designated clips for onboard storage.
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What color does the Shark® Rotator® Professional vacuum come in?
It comes in Shark® Professional's signature white coloration with premium red accents.
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Where is the product manufactured?
The Shark® Rotator® Professional® is manufactured by our high-quality vacuum manufacturing partners in China.
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Can I turn the headlights off?
The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning more efficient. The headlights will remain on whenever the power is on. The headlights are long-lasting and designed to last the life of the vacuum.
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Filters

How often should I wash the filters?
Clean filters regularly for optimal performance. Filters can be tapped clean over the trash between washings to remove excess dust and other particles.
  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for 24 hours) every 3 months.
  • Pre-motor felt filter: Under normal usage, rinse and let air-dry completely (for 24 hours) every 3 months.
  • Post-motor HEPA filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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How do I wash the pre-motor filters?
Remove the dust cup and pull the donut-shaped filter assembly from the top of the motor housing. Slide the foam filter off the assembly and remove the felt filter. The felt filter comes with a small ribbon pull-tab to make it easier to remove. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. Once dry, place the felt filter into vacuum first, then add the foam filter.
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How do I clean the post-motor HEPA filters?
Remove the filter cover from the front of the vacuum by pulling open to one side. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum. Replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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How do I know when the filters need to be cleaned?
Filters may need to be cleaned if the vacuum stops picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule.
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Dust Cup

What is maximum dirt capacity of the dust cup container?
The dust cup holds 1.3 dry quarts to the fill line and 3.1 dry quarts of real usable capacity. It has an easy, bottom-empty design for quick removal of debris, plus top empty access for removal of more stubborn debris.
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How do I remove the dust cup?
Pinch the dust cup release latches on the rear of the dust cup handle. Lift the dust cup away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
For optimal performance, empty the dust cup when dirt reaches the "max fill" line.
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Assembly

Which tools store on board the Shark® Rotator® Professional Lift-Away® vacuum?
The Shark® Rotator® Professional Lift-Away® was designed to hold a crevice tool and dusting brush on board the vacuum for quick access. A specially designed accessory tool holder on the back of the vacuum keeps these within quick reach.
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Where do I store the other tools?
Additional accessories can be stored in the accessory bag, which may be included with this unit. You can also store accessories on the canister caddy, which is included with certain models.
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Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Filters

How often should I wash the filters?
Clean filters regularly for optimal performance. Filters can be tapped clean over the trash between washings to remove excess dust and other particles.
  • Pre-motor foam filter: Under normal usage, rinse and let air-dry completely (for 24 hours) every 3 months.
  • Pre-motor felt filter: Under normal usage, rinse and let air-dry completely (for 24 hours) every 3 months.
  • Post-motor HEPA filter: Under normal usage, rinse and air-dry once every 12 months or as needed.
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How do I wash the pre-motor filters?
Remove the dust cup and pull the donut-shaped filter assembly from the top of the motor housing. Slide the foam filter off the assembly and remove the felt filter. The felt filter comes with a small ribbon pull-tab to make it easier to remove. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. Once dry, place the felt filter into vacuum first, then add the foam filter.
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How do I clean the post-motor HEPA filters?
Remove the filter cover from the front of the vacuum by pulling open to one side. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum. Replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
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How do I know when the filters need to be cleaned?
Filters may need to be cleaned if the vacuum stops picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule.
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Dust Cup

How do I remove the dust cup?
Pinch the dust cup release latches on the rear of the dust cup handle. Lift the dust cup away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
For optimal performance, empty the dust cup when dirt reaches the "max fill" line.
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Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How do I check for blockages?
  1. Remove and inspect all hoses and tubes to make sure there are no obstructions.
  2. Check the air duct behind the dust cup.
  3. Check the floor nozzle to make sure there are no blockages in the air path or that there is not excess hair or fibers around the Brushroll.
  4. Remove the hose cuff at the base of the pod and check to make sure it is clear of all obstructions.
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How do I reset the motor thermostat?
To reset the motor thermostat:
  • Turn the power button off.
  • Unplug the vacuum.
  • Check for clogged hose or filter. Clear any clogs (refer to "Checking for Blockages") and wash filters as necessary.
  • Wait a minimum of 45 minutes for vacuum to cool, then plug in the vacuum.
  • Turn the power switch on to start the vacuum.
Note: If the vacuum still does not start, contact Customer Care at 1-877-581-7375.
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Product Specifications

What do I do if the vacuum doesn’t turn on?
  1. Check to ensure the vacuum is plugged in properly.
  2. Check the circuit breaker/fuse.
  3. Check to make sure the power switch is on.
  4. If the vacuum still does not run, see "Resetting the Motor Thermostat."
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What do I do if the vacuum is not picking up dirt?
  1. Check the dust cup and empty if necessary.
  2. Check and clean the foam filters.
  3. If the dust cup and filter don't require cleaning, check for blockages (see "Checking for Blockages").
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What do I do if my vacuum is hard to push or pull on certain carpets or area rugs?
  1. Disengage the brushroll and use the suction-only setting.
  2. Open the variable suction collar.
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What do I do if my vacuum's airflow is restricted?
  1. Check for blockages (see "Checking for Blockages" in the instruction manual).
  2. Check accessories and clear blockages if necessary.
  3. Empty the dust cup and clean the filters.
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What happens if I experience small static shocks while I am vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum and produce small shocks, similar to what you might experience from door knobs, wool sweaters or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.
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What do I do if my vacuum turns off on its own?
Reset the motor thermostat (see "Resetting the Motor Thermostat" in your instruction manual).
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Brushroll

What do I do if my brushroll doesn’t turn on?
  1. Make sure the nozzle is flat against the floor and the handle is tilted back.
  2. Make sure the brushroll setting is engaged.
  3. If the red light is illuminated on the floor power nozzle, see "Checking for Blockages."
  4. Remove any excess hair wrapped around the brushroll. Use scissors to carefully cut anything wound around the rotating brush. Avoid damaging or cutting the bristles.
  5. Check to ensure the canister is fully engaged and making an electrical connection with the floor nozzle.
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