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Shark Navigator® Lift-Away® Professional Upright Vacuum

Model #: NV370

This Lift-Away® upright vacuum comes with a detachable canister and Hard Floor Hero attachment. It features Anti-Allergen Complete Seal Technology® and a HEPA filter.

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What's included
  • Hard Floor Hero
  • Pet Power Brush
  • Dusting Brush
  • 8” Crevice Tool
  • Accessory Bag
Shark Navigator® Lift-Away® Professional Upright Vacuum
Shark Navigator® Lift-Away® Professional Upright Vacuum

Details


The Shark Navigator® Lift-Away® Professional Upright Vacuum features a detachable canister for portable cleaning power.

  • With the push of a button, Lift-Away® technology allows you to lift the canister away and easily clean in hard-to-reach areas.
  • The Hard Floor Hero attachment picks up surface litter and stuck-on debris, providing superior bare floor cleaning.
  • Features Anti-Allergen Complete Seal Technology® and a HEPA filter to trap dust and allergens inside the vacuum.
  • Swivel Steering provides excellent control.
  • The XL-capacity, easy-to-empty dust cup provides extended cleaning without interruption.
  • With brushroll shutoff, you can easily switch between carpet and bare floor cleaning.
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Parts and Accessories

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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

Why is the Shark Navigator® Lift-Away® Pro better than traditional vacuums?
The Shark Navigator® Lift-Away® Pro offers a superior cleaning experience with powerful suction in an ultra-lightweight and steerable upright vacuum. This combined with a unique portable canister feature that "lifts away" and premium accessories to clean every surface of your home quickly and easily. Anti-Allergen Complete Seal Technology® traps over 99.99% of dust and allergens inside the vacuum*, keeping them out of the air you breathe.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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What are lifetime belt and filters?
These parts last the life of the product and are covered under normal use for the warranty period.

Lifetime belt: Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked with a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, then return to vacuuming – with no belt maintenance or replacement costs to worry about.

Lifetime filters: Shark Navigator®’s filter system will last the life of your vacuum, with minimal maintenance and zero replacement costs. Your filters will discolor over time but will not lose their effectiveness.
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Where can I purchase spare filters, extra dusting pads, additional accessories, or other replacement parts?
You can purchase replacement parts and other accessories on this website or through Customer Care at 1-877-581-7375.
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Are there additional accessories that can be used with the Shark Navigator® Lift-Away® Pro?
There are additional specialized tools available for purchase on this website.
Bare floor nozzle: great for picking up large piles of debris, such as dog kibble
Hard surface cleaning brush: features horsehair bristles designed to clean dust and debris from bare floors
Dusting mop: removes dust from furniture, ceiling fans, and other hard surfaces
Home & Car Detailing Kit: features micro-tools for cleaning the tiniest of spaces, such as computer keyboards and car dashboards
BACKSAVER wand: gives you access to areas under furniture without having to bend over.
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How often do I have to clean the dust cup and filters to optimize performance?
Dust cup: Empty when the dirt reaches the "max fill" line.
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor HEPA filter: Under normal usage, rinse and air-dry once every 2 years or as needed.
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Product Specifications

What is the total cord length?
30’ power cord
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What is the weight of the vacuum?
The full unit weighs only 14.0 lbs. The canister alone is 8.0 lbs.
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What are the dimensions of the vacuum?
45.2” high x 14.9” wide x 11.4” deep
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What is the vacuum made of?
The Shark Navigator® Lift-Away® Pro is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
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Does the Shark Navigator® Lift-Away® Pro come in multiple colors?
It comes in Shark®’s Professional signature coloration: white and silver.
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Where is the product manufactured?
The Shark Navigator® Lift-Away® Pro is manufactured by our high-quality vacuum manufacturing partners in China.
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What is included with the Shark Navigator® Lift-Away® Pro vacuum?
  • Lift-Away® canister
  • Motorized floor brush
  • Handle with hose
  • Extension wand
  • Tool holder: for quick access to tools when vacuuming around the house
  • HEPA filter with Anti-Allergen Complete Seal Technology®: traps and seals over 99.99% of dirt and allergens inside the vacuum*
    • Cleaning accessories may include a combination of the following depending on the version you purchased. To find out specifically what is included with your version, consult your instruction manual.
      • Crevice tool(s): perfect for reaching deep into narrow spaces like between couch cushions, under radiators and baseboards and in hard-to-reach crevices and corners
      • Dusting brush: features soft bristles that can clean everything from shelves and window blinds, to fabric lamp shades and furniture
      • Turbo brush: great at lifting ground-in dirt and pet hair from carpeted stairs and upholstery
      • Dust-Away hard floor attachment and microfiber pad: vacuums and dusts your bare floors in one easy step
      • Accessory storage bag: for storage of all your vacuum accessories (available on certain models only)


      *Based on ASTM F1977 of particles 0.3 microns and larger.
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How do I turn the power on?
Turn the power switch to the “I” for bare floors and above floor cleaning or “II” for brushroll on carpets. The “O” position is off. You may move the power switch from “II” to “I” position to disengage the brushroll.
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When should I use the bare floor setting?
Use the bare floor setting when you are on delicate carpets or hard floor surfaces. It is also the setting to use for above-floor cleaning with the hose.
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When should I use the brushroll setting?
Use the brushroll setting when you want to deep clean your carpets as well as when you want to pick up hair, pet fur, and fibers.
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How do I remove the handle with extension wand to clean above floors?
Remove the cord from the cord clip, then press the extension wand release button halfway down the backbone of the vacuum. Gently pull up on the top handle to remove the wand. Add desired tool to the end of the wand and begin cleaning.
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How do I detach the canister for portable above-floor cleaning?
From upright vacuum mode, remove the cord from cord clip. Depress the red floor nozzle release button on the bottom side of the canister, then gently step on the floor nozzle as you hold the handle on the canister and lift it away. Next, remove the handle or the handle with extension wand, add the desired tool to the end, and begin cleaning. Hold the handle in one hand to clean while you carry the lightweight canister around the house with the other hand.
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How do I use the Dust-Away attachment to clean bare floors?
To begin cleaning with your Dust-Away hard floor attachment, you must first be in portable canister mode. Remove the handle with extension wand from the canister and attach the Dust-Away attachment to the end of the wand until you hear the two pieces click into place. Detach the canister by pressing the red floor nozzle release button on the bottom side of canister. Gently step on the floor nozzle as you hold the handle on the canister and lift it away. This attachment picks up the finest of dust on all bare floors, including wood floors, tiles, and linoleum. Note that floors should be dry before beginning.
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What is suction release and when should I adjust it?
Due to the tremendous suction of the Shark Navigator® Lift-Away® Pro vacuum, the suction release feature has been added. This allows you to adjust the amount of suction and optimize cleaning. The feature should be used for cleaning certain high-pile carpets and area rugs, rugs with fringe, or delicate fabrics such as curtains. To release the suction, simply turn the collar around the handle counterclockwise. To close again for maximum suction, turn the collar clockwise.
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Filters

How do I know when the filters need to be cleaned?
Clean the filters when the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction.
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How often should I wash the filters?
Wash the pre-motor foam and felt filters every 3 months under normal use. For optimal performance of the post-motor HEPA filter, wash and air-dry once every 2 years, or as needed.
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How do I clean the pre-motor filters?
Remove the dust cup and pull the foam and felt filters out from the top of the motor housing. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry for at least 24 hours before replacing. Do not wash in the dishwasher or washing machine. To replace, put the felt filter in first, then add the foam filter(s).
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How do I clean the HEPA post-motor filter?
Remove the filter cover from the front of the vacuum by pulling up on the tab and lifting the cover away from the vacuum. Take out the HEPA filter by pulling it straight out, turn the filter over so the dirty side is on the bottom and vigorously tap it against a trash can to remove any dust. Wash the filter using lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air-dry for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.
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Dust Cup

What is maximum dust cup capacity?
2.2 dry quarts (to the fill line), 4.4 dry quarts (completely filled)
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How do I remove the dust cup?
To remove the dust cup, undo the latches on the sides of the dust cup by lifting them up and outwards. Pull dust cup up and away from the motor housing. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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Assembly

How do I attach the microfiber pad to the Dust-Away hard floor attachment?
To assemble your Dust-Away hard floor attachment, place the pad fluffy side out across the bottom of the tool. Wrap the tabs up and around to the top and secure with Velcro. For best results, make sure the pad is stretched tight and flat across the bottom surface and attached securely.
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Which tools store on board the Shark Navigator® Lift-Away® Pro?
The Shark Navigator® Lift-Away® Pro was designed to hold the short crevice tool and dusting brush on board the vacuum. A specially designed accessory tool holder keeps these attachments on the extension wand of the vacuum.
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How do I attach the accessory tool holder and store the onboard tools?
With the handle removed from the extension wand, align the rib on the top back of the extension wand with the groove on the accessory holder. Slide the accessory holder over the extension wand. Press down and turn counterclockwise until it locks into place. Install the handle onto the extension wand. Place the dusting brush on the top post of the accessory holder, then slide the shorter crevice tool onto the bottom post below the dusting brush.
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Where do I store the other tools?
The turbo brush and long crevice tool can be stored in the accessory bag, which may be included with this unit. The Dust-Away nozzle and deluxe attachments can also be stored inside this accessory bag for added convenience.
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Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How often do I have to clean the dust cup and filters to optimize performance?
Dust cup: Empty when the dirt reaches the "max fill" line.
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor HEPA filter: Under normal usage, rinse and air-dry once every 2 years or as needed.
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Filters

How do I know when the filters need to be cleaned?
Clean the filters when the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction.
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How often should I wash the filters?
Wash the pre-motor foam and felt filters every 3 months under normal use. For optimal performance of the post-motor HEPA filter, wash and air-dry once every 2 years, or as needed.
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How do I clean the pre-motor filters?
Remove the dust cup and pull the foam and felt filters out from the top of the motor housing. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry for at least 24 hours before replacing. Do not wash in the dishwasher or washing machine. To replace, put the felt filter in first, then add the foam filter(s).
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How do I clean the HEPA post-motor filter?
Remove the filter cover from the front of the vacuum by pulling up on the tab and lifting the cover away from the vacuum. Take out the HEPA filter by pulling it straight out, turn the filter over so the dirty side is on the bottom and vigorously tap it against a trash can to remove any dust. Wash the filter using lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air-dry for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.
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Dust Cup

How do I remove the dust cup?
To remove the dust cup, undo the latches on the sides of the dust cup by lifting them up and outwards. Pull dust cup up and away from the motor housing. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
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Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How do I reset the motor thermostat?
To reset the motor thermostat: 1. Move the power button to the “O – Off” position.
2. Unplug the vacuum.
3. Check for clogged hose or filter; unclog hose and replace filter. Refer to "Checking for Blockages."
4. Wait 45 minutes for the vacuum to cool; then plug in the vacuum.
5. Turn the power switch to the “I – On” position to start the vacuum.
Note: If the vacuum still does not start, contact Customer Care at 1-877-581-7375.
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Product Specifications

My vacuum's airflow is restricted.
Possible solutions:
1. Check for blockages; see "Checking for Blockages" in instruction manual.
2. Check attachments for suction strength; clear blockages as required.
3. Clean the dust cup and the filters.
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How do I check for blockages?
Dust cup air duct:
1. Stand the vacuum upright.
2. Remove the dust cup assembly and empty the dust cup, if necessary.
3. Disconnect the super stretch hose.
4. Check the air duct behind the dust cup for clogs; clear before replacing the dust cup assembly.

Intake opening behind the brushroll:
1. Lay the vacuum flat to expose brushroll.
2. Check the opening behind the brushroll for clogs.
3. Clear the opening.
4. Clear the brushroll; use scissors to carefully cut away threads, hair, or other debris that might be trapped in the bristles.

Floor power nozzle hose connector:
1. Lay vacuum flat.
2. Remove nozzle hose and check for clogs.
3. Push the hose connector back onto the floor power nozzle.

Hose:
1. Stand vacuum upright.
2. Remove hose from both the unit and cleaning wand end.
3. Inspect both ends and the length of the hose for clogs.
4. Return the hose to the unit.
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My vacuum is not picking up dirt.
Possible solutions:
1. Check and clean the dust cup.
2. Check and clean the foam filters.
3. If the dust cup and filter don’t require cleaning, check for blockages. See "Checking for Blockages."
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My vacuum pushes scatter rugs (lightweight, movable rugs) on "power switch position II – brushroll on."
Possible solutions:
1. Move power switch setting to "position I – suction only" to disengage the brushroll.
2. Open the suction release.
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My vacuum will not turn on.
Possible solutions:
1. Check to make sure the vacuum is plugged in properly.
2. Check circuit breaker/fuse.
3. Check on/off switch.
If the vacuum still does not run, see "Resetting the Motor Thermostat."
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My vacuum turns off on its own.
The motor thermostat needs to be reset; see "Resetting the Motor Thermostat."
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Brushroll

My brushroll does not turn on.
Possible solutions:
1. Make sure the nozzle is flat against the floor and the handle is tilted back.
2. Select power switch position “II – brushroll on.”
3. If the red light is illuminated on the floor power nozzle, see "Checking for Blockages."
4. Remove any excess hair that has wrapped around the brushroll. Carefully cut anything wound around the rotating brush with scissors. Avoid damaging or cutting the bristles.
5. Check that the nozzle release button is locked in place, making the electrical connection complete.

Note: In canister mode, the brushroll will not turn on.
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