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Shark Navigator® Lift-Away® Upright Vacuum

Model #: NV352

This Lift-Away® upright vacuum has a detachable canister for portable cleaning. It also features Anti-Allergen Complete Seal Technology® and a HEPA filter.

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What's included
  • Wide Pet Upholstery Tool
  • Dusting Brush
  • 24" Crevice Tool
  • 5.5" Crevice Tool
Shark Navigator® Lift-Away® Upright Vacuum
Shark Navigator® Lift-Away® Upright Vacuum

Details


This Lift-Away® upright vacuum features a detachable canister for portable cleaning power. With the push of a button, Lift-Away® technology allows you to lift the canister away and easily clean in hard-to-reach areas. This vacuum is also armed with swivel steering for excellent control when maneuvering around furniture, and has a completely sealed system with a HEPA filter to trap dust and allergens. Additionally, it has a Brushroll Shutoff button so you can easily switch between carpet and bare floor cleaning.
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FAQs


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

Why is the Shark Navigator® Lift-Away® better than traditional vacuums?
The Shark Navigator® Lift-Away® offers a superior cleaning experience with powerful suction in an ultra-lightweight and steerable upright vacuum. The Shark Navigator® Lift-Away® features a unique detachable canister and an ultra-quiet system that allows you to clean anywhere, anytime. The premium tools include an interchangeable hard floor nozzle for large and small particles and a variety of tools that provide superior pet hair pickup.
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What are lifetime belt and filters?
These parts last the life of the product and are covered under normal use for the warranty period.

Lifetime belt: Shark Navigator®’s intelligent electronic system will shut off the power nozzle motor to avoid belt wear if the brushroll is blocked by a large object, such as a sock or carpet edge. Simply turn off the power, remove the obstruction, and return to vacuuming. There are no belt maintenance or replacement costs to worry about.

Lifetime filters: Shark Navigator®’s filter system will last the life of your vacuum, with minimal maintenance and zero replacement costs.
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Where can I purchase new filters or replacement parts?
You can purchase replacement parts and other accessories on sharkaccessories.com or through Customer Care at 1-877-581-7375.
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Product Specifications

What is the total cord length?
25-30 feet
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What is the weight of the vacuum?
The full unit weighs only 12.5 lbs. The canister alone is 7.5 lbs.
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What are the dimensions of the vacuum?
45.2” high x 11.4” wide x 12.4” deep
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What is the vacuum made of?
The Shark Navigator® Lift-Away® is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.
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Does the Shark Navigator® Lift-Away® come in multiple colors?
It comes in Shark®’s signature cleaning system color, lavender.
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Where is the product manufactured?
The Shark Navigator® Lift-Away® is manufactured by our high-quality vacuum manufacturing partners in China.
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What accessories come with the Navigator Lift-Away®?
Shark Navigator® Lift-Away® is an upright vacuum with powerful suction and cleaning attachments for all your vacuuming needs.
Crevice tools: Reach deep into narrow spaces and clean between cushions, under radiators and baseboards, and in hard-to-reach crevices and corners.
Dusting brush: Soft bristles for gently dusting shelves, televisions, lamp shades, window blinds, books, furniture, and other upholstered household items.
Accessory tool holder: Designed to hold the 5.5” crevice tool and dusting brush and provide quick access to these tools while vacuuming and cleaning around the house.
Premium large turbo brush: For fast and easy removal of pet hair and ground-in dirt from carpeted stairs and upholstery.
HEPA Filter with Anti-Allergen Complete Seal Technology®: Traps over 99.99% of dirt and allergens inside the vacuum*, removing them from the air you breathe.
Large accessory bag: For storage of all your vacuum accessories.

*Based on ASTM F1977 of particles 0.3 microns and larger.
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How do I turn the power on?
Turn the power switch to the “I” for bare floors and above floor cleaning or “II” for brushroll on carpets. The “O” position is off. You may move the power switch from “II” to “I” position to disengage the brushroll.
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What is the "bare floor" setting and when should it be used?
Use the bare floor setting on delicate carpets and hard-floor surfaces. It is also the setting to use for above-floor cleaning.
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What is the "brushroll" setting and when should it be used?
Use the brushroll setting when you want to deep clean your carpets or pick up hair, pet fur, and fibers.
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How do I use the detachable canister mode to clean floors?
This cleaning mode is a lightweight alternative to vacuuming floors in traditional upright mode. It also provides the flexibility to quickly and easily vacuum under low-clearance furniture. Separate the detachable canister from the floor nozzle, remove the extension wand from vacuum, then re-attach wand to the desired floor nozzle. Vacuum the floors while you carry the detachable canister around the house with the other hand.

Note: Either floor nozzle can be used in detachable canister mode to clean floors; however, the rotating brush on the motorized floor brush nozzle will not spin in this mode.
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What is suction release and when should I adjust it?
Due to the tremendous suction of the Shark Navigator® Lift-Away® vacuum, the suction release feature has been added. This allows you to adjust the amount of suction to optimize push and pull on high-pile carpets and area rugs. For instance, if you’re cleaning a small area rug and it is being pulled up by the floor nozzle, simply turn the suction release collar located at the base of the handle to the right to release excess air from the unit. This will lower the amount of suction at the floor nozzle, making it easier to push and pull the vacuum while still getting your carpets clean. When you need maximum suction or when using the turbo brush, ensure the suction release collar is turned all the way to the left. We recommend you use the suction release feature on small area rugs and delicate fabrics.
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Filters

How often should I wash the filters?
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor foam filter (retail version only): Under normal usage, rinse and air-dry (for 24 hours) every 12 months.
Post-motor felt filter (retail version only): Under normal usage rinse and air-dry (for 24 hours) every 12 months.
Post-motor HEPA filter (Direct purchase version only.): Under normal usage, rinse and air-dry once every 2 years or as needed.
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How do I wash the filters?
Rinse filters under running tap water until the water runs clear. Squeeze filters and let air-dry for 24 hours before replacing. Do not wash in dishwasher or washing machine.
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How do I clean the pre-motor filters?
Remove the dust cup and pull out the two filters out from the top of the motor housing. Rinse the filters thoroughly in lukewarm water until the water runs clear, squeeze out excess water and let air-dry for at least 24 hours before replacing. To replace, put the felt filter in first, then add the foam filter.
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How do I clean the post-motor filters?
HEPA filter (direct purchase unit only): Remove the filter cover from the front of the vacuum by pulling up on the tab and pulling the cover away from the unit. Take out the HEPA filter by pulling it straight out. Turn the filter over so the dirty side is on the bottom and vigorously tap it against a trash can to remove any dust. Wash the filter using lukewarm water with the dirty side facedown until the water runs clear. Allow the filter to air-dry for 24 hours. Once the HEPA filter is dry, place it back into the vacuum. Replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.

Foam or felt filter (retail versions only): Remove the filter cover from the front of the vacuum by pulling up on the tab and pulling the cover away from the unit. Take out the post-motor filter frame and remove the filters. Rinse the filters under the tap using lukewarm water until the water runs clear. Squeeze out excess water and allow filters to air-dry for 24 hours. Once the filters are dry, place them back into the filter frame, felt filter first, then the foam filter. Replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.
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How do I know when the filters need to be cleaned?
Clean the filters when the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction.
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Dust Cup

What is maximum dirt capacity of the dust cup container?
The dust cup holds 1.2 dry quarts (to the fill line) and 3.0 dry quarts (real usable capacity). It has an easy, bottom-empty design for quick removal of debris.
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How do I remove the dust cup?
To remove the dust cup, undo the latches on both sides by lifting them up and outwards. Pull the dust cup up and away from the motor housing.

Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top "door release" button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
Dust cup: Empty when the dirt reaches the "max fill" line.
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor foam filter (retail version only): Under normal usage, rinse and air-dry (for 24 hours) every 12 months.
Post-motor felt filter (retail version only): Under normal usage rinse and air-dry (for 24 hours) every 12 months.
Post-motor HEPA filter (Direct purchase version only.): Under normal usage, rinse and air-dry once every 2 years or as needed.
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Assembly

How do I attach/remove the floor nozzle?
Place the floor nozzle on a level surface, align the tube of the floor nozzle with the tube on the detachable canister, and lower until you hear the two pieces click into place. When attaching the motorized floor brush, check that the latching mechanism is fully locked in place to ensure electrical connection has been made.
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How do I use the detachable canister mode to clean above floors?
This cleaning mode allows you to use your vacuum anywhere. Simply remove the canister, then remove the handle or handle with extension wand, add the desired tool to the end, and begin cleaning. Hold the handle in one hand while you carry the detachable canister around the house with the other hand.
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How do I detach the canister to clean above floors?
From upright vacuum mode, first remove the cord from the cord clip, then depress the floor nozzle release button on the bottom of the canister. Gently step on the floor nozzle as you hold the handle on top of the canister and lift it away. Next, remove the handle or handle with extension wand, add the desired tool to the end, and begin cleaning. Hold the handle in one hand while you carry the detachable canister around the house with the other hand.
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How do I remove the handle to clean above floors?
Remove the cord in the cord clip first, then press the extension wand release button halfway down the backbone of the vacuum. Gently pull up on handle to remove the wand, add desired tool to end of wand, and begin cleaning.
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How do I remove the extension wand to clean above floors?
Press the handle release button and gently pull up on handle to remove it from extension wand. Add the desired tool and begin cleaning.
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Which tools store on board the Shark Navigator® Lift-Away®?
The Shark Navigator® Lift-Away® was designed to hold the short crevice tool and dusting brush on board the vacuum so you have them at your fingertips. A specially designed accessory tool holder keeps these on the extension wand of the vacuum. The other tools can be stored in the accessory bag included with this unit (on certain models only).
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How do I attach the accessory tool holder and store the onboard tools?
Remove the handle from the extension wand. Align the rib on the back of the extension wand with the groove on the accessory holder. Slide the accessory holder over the extension wand. Press down until it locks into place. Install the handle back onto the extension wand. Place the upholstery brush on the top post of the accessory holder. Slide the crevice tool (either 5.5” or 11”) onto the bottom post below the upholstery brush.
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Where do I store the other tools? (Direct purchase versions only.)
Remove the handle from the extension wand. Align the rib on the back of the extension wand with the groove on the accessory holder. Slide the accessory holder over the extension wand. Press down until it locks into place. Install the handle back onto the extension wand. Place the upholstery brush on the top post of the accessory holder. Slide the crevice tool (either 5.5” or 11”) onto the bottom post below the upholstery brush.
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Product Care


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

Filters

How often should I wash the filters?
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor foam filter (retail version only): Under normal usage, rinse and air-dry (for 24 hours) every 12 months.
Post-motor felt filter (retail version only): Under normal usage rinse and air-dry (for 24 hours) every 12 months.
Post-motor HEPA filter (Direct purchase version only.): Under normal usage, rinse and air-dry once every 2 years or as needed.
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How do I wash the filters?
Rinse filters under running tap water until the water runs clear. Squeeze filters and let air-dry for 24 hours before replacing. Do not wash in dishwasher or washing machine.
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How do I clean the pre-motor filters?
Remove the dust cup and pull out the two filters out from the top of the motor housing. Rinse the filters thoroughly in lukewarm water until the water runs clear, squeeze out excess water and let air-dry for at least 24 hours before replacing. To replace, put the felt filter in first, then add the foam filter.
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How do I clean the post-motor filters?
HEPA filter (direct purchase unit only): Remove the filter cover from the front of the vacuum by pulling up on the tab and pulling the cover away from the unit. Take out the HEPA filter by pulling it straight out. Turn the filter over so the dirty side is on the bottom and vigorously tap it against a trash can to remove any dust. Wash the filter using lukewarm water with the dirty side facedown until the water runs clear. Allow the filter to air-dry for 24 hours. Once the HEPA filter is dry, place it back into the vacuum. Replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.

Foam or felt filter (retail versions only): Remove the filter cover from the front of the vacuum by pulling up on the tab and pulling the cover away from the unit. Take out the post-motor filter frame and remove the filters. Rinse the filters under the tap using lukewarm water until the water runs clear. Squeeze out excess water and allow filters to air-dry for 24 hours. Once the filters are dry, place them back into the filter frame, felt filter first, then the foam filter. Replace the cover by inserting the two tabs into the holes at the top and swinging the cover down until it clicks into place.
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How do I know when the filters need to be cleaned?
Clean the filters when the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction.
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Dust Cup

How do I remove the dust cup?
To remove the dust cup, undo the latches on both sides by lifting them up and outwards. Pull the dust cup up and away from the motor housing.

Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
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How do I empty the dust cup?
Hold the dust cup over the trash and press the bottom door release button. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top "door release" button. Tap gently to remove contents or wipe clean with a soft cloth.
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How often do I empty the dust cup?
Dust cup: Empty when the dirt reaches the "max fill" line.
Pre-motor foam filters: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Pre-motor felt filter: Under normal usage, rinse and air-dry (for 24 hours) every 3 months.
Post-motor foam filter (retail version only): Under normal usage, rinse and air-dry (for 24 hours) every 12 months.
Post-motor felt filter (retail version only): Under normal usage rinse and air-dry (for 24 hours) every 12 months.
Post-motor HEPA filter (Direct purchase version only.): Under normal usage, rinse and air-dry once every 2 years or as needed.
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Troubleshooting


This FAQ page is a great place to find info, tips and help. Just make sure you’ve read your Owner’s Guide before using your unit.

General Information

How do I reset the motor thermostat?
To reset the motor thermostat: 1. Move the power button to the “O – Off” position.
2. Unplug the vacuum.
3. Check for clogged hose or filter; unclog hose and replace filter. Refer to "Checking for Blockages."
4. Wait 45 minutes for the vacuum to cool; then plug in the vacuum.
5. Turn the power switch to the “I – On” position to start the vacuum.
Note: If the vacuum still does not start, contact Customer Care at 1-877-581-7375.
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Product Specifications

My vacuum's airflow is restricted.
Possible solutions:
1. Check for blockages; see "Checking for Blockages" in instruction manual.
2. Check attachments for suction strength; clear blockages as required.
3. Clean the dust cup and the filters.
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How do I check for blockages?
Dust cup air duct:
1. Stand the vacuum upright.
2. Remove the dust cup assembly and empty the dust cup, if necessary.
3. Disconnect the super stretch hose.
4. Check the air duct behind the dust cup for clogs; clear before replacing the dust cup assembly.

Intake opening behind the brushroll:
1. Lay the vacuum flat to expose brushroll.
2. Check the opening behind the brushroll for clogs.
3. Clear the opening.
4. Clear the brushroll; use scissors to carefully cut away threads, hair, or other debris that might be trapped in the bristles.

Floor power nozzle hose connector:
1. Lay vacuum flat.
2. Remove nozzle hose and check for clogs.
3. Push the hose connector back onto the floor power nozzle.

Hose:
1. Stand vacuum upright.
2. Remove hose from both the unit and cleaning wand end.
3. Inspect both ends and the length of the hose for clogs.
4. Return the hose to the unit.
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My vacuum is not picking up dirt.
Possible solutions:
1. Check and clean the dust cup.
2. Check and clean the foam filters.
3. If the dust cup and filter don’t require cleaning, check for blockages. See "Checking for Blockages."
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My vacuum pushes scatter rugs (lightweight, movable rugs) on "power switch position II – brushroll on."
Possible solutions:
1. Move power switch setting to "position I – suction only" to disengage the brushroll.
2. Open the suction release.
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My vacuum will not turn on.
Possible solutions:
1. Check to make sure the vacuum is plugged in properly.
2. Check circuit breaker/fuse.
3. Check on/off switch.
If the vacuum still does not run, see "Resetting the Motor Thermostat."
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My vacuum turns off on its own.
The motor thermostat needs to be reset; see "Resetting the Motor Thermostat."
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Brushroll

My brushroll does not turn on.
Possible solutions:
1. Make sure the nozzle is flat against the floor and the handle is tilted back.
2. Select power switch position “II – brushroll on.”
3. If the red light is illuminated on the floor power nozzle, see "Checking for Blockages."
4. Remove any excess hair that has wrapped around the brushroll. Carefully cut anything wound around the rotating brush with scissors. Avoid damaging or cutting the bristles.
5. Check that the nozzle release button is locked in place, making the electrical connection complete.

Note: In canister mode, the brushroll will not turn on.
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