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Product support & information

Product series

Shark ION F80 MultiFLEX® Cordless Stick Vacuum (IF280 Series)

Shark® IONFlex 2X DuoClean® Cordless Stick Vacuum (IF285 & UF280)

Model #s

IF281, IF281C, IF282, IF285, UF280

Shark ION™ F80 MultiFLEX® Cordless Stick Vacuum
Shark ION™ F80 MultiFLEX® Cordless Stick Vacuum
Shark ION™ F80 MultiFLEX® Cordless Stick Vacuum
What is an ION Power Pack?
The ION Power Pack is a 25.2-volt removable, rechargeable lithium-ion battery pack.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I insert/remove my battery?
To insert, slide the ION Power Pack Battery into the slot on the back of the handheld vacuum. To remove, pinch the release tab and slide the ION Power Pack battery out of the handheld vacuum.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What are the lights on my ION Power Pack for?
The lights on the ION Power Pack serve multiple purposes. One purpose is to show the remaining charge in your ION Power Pack while in use. The lights will also blink and illuminate to show the status of the ION Power Pack while charging. In addition, the lights will illuminate in certain configurations to inform you of any issues with the ION Power Pack.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I charge my ION Power Pack?
You can charge your ION Power Pack by using a Shark® ION Power Pack Charger along with accessories such as the charging dock and wall mount. Please note that only Shark chargers should be used to charge an ION Power Pack. Consult your instruction book for approved models.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How long should my ION Power Pack take to charge?
Your ION Power Pack should take approximately 3.5 hours to reach a full charge.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Is there a life expectancy of my ION Power Pack?
The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

Upon product registration, your purchase is recorded. The call center agents can review if your battery is under warranty.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How long will my ION Power Pack run?
The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

These times are based on 100% capacity:

Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My battery pack seems to have low runtime.
The initial charge on the pack is approximately 30%. Fully charge the pack (3.5 hours minimum/overnight preferred) and assess battery performance.

Note that battery run time is affected by the amount of work you are performing. Vacuuming on high pile carpet while using “ION Boost” will reduce battery run time quicker than vacuuming bare floors.

If you have more than one battery, it is recommended that you use each equally in use and charging.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What if my ION Power Pack feels warm or is indicating that it is too warm to charge?
Your ION Power Pack may feel warm in use as air passes through the vacuum. If it feels uncomfortably warm, stop using the vacuum and allow for the battery to cool. If the battery continues to feel warm, or you see any LED indicators as outlined in your instruction book, contact Customer Service.

The charger is designed to monitor many factors of the battery. After use, batteries can get warm, a condition that is not optimal for charging. In such cases, the charger waits for the battery temperature to decrease to the optimal point before it begins charging.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375