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Product support & information

Product series

Shark® IONFlex 2X DuoClean® Cordless Stick Vacuum (IF200 & IF250 Series)

Shark® IONFlex DuoClean® Cordless Vacuum

Model #s

IF252, IC205, IC205CCO, IF200, IF200C, IF200W, IF201, IF202, IF203Q, IF205, IF251, IF251C

Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
Shark® IONFlex™ 2X DuoClean® Cordless Ultra-Light Vacuum
My battery seems to have low runtime. What should I do?
The initial charge on the pack (out of the box) is approximately 30%. Fully charge the pack (3.5 hours minimum/overnight preferred) and assess battery performance.

Note that battery run time is affected by the amount of work you are performing. Vacuuming on high pile carpet while using ION Boost will reduce battery run time quicker than vacuuming bare floors.

If you have more than one battery, it is recommended that you use each equally in use and charging.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What if my battery is warm to the touch or indicates that it's too warm to charge?
Your battery may feel warm in use as air passes through the vacuum. If it feels uncomfortably warm, stop using the vacuum and allow for the battery to cool. If the battery continues to feel warm, or you see any LED indicators as outlined in your instruction book, contact Customer Care.

The charger is designed to monitor many factors of the battery. After use, batteries can get warm, a condition that is not optimal for charging. In such cases, the charger waits for the battery temperature to decrease to the optimal point before it begins charging.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is hard to push or pull?
Check to see which setting you are using.

The power/selector switch on the handle allows you to adjust suction power as well as brushroll speed.
  • For thick/high pile carpets, use the Carpet setting. This is the default carpet setting and provides high suction power.
  • For area rugs, mats, and specialty carpets, use the middle setting, Bare Floor.
  • Use the BOOST trigger for maximum suction power when cleaning.
What should I do if my vacuum is hard to push or pull?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum doesn't turn on, or turns off on its own?
Ensure your battery is charged.

The vacuum cleaner is equipped with overheat protection. If for some reason your vacuum overheats, the overheat protection will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off the vacuum.
  2. Empty the dust cup.
  3. Open the dust cup by pressing the door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from underneath the latch on top of the hand vac. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Reinstall the filters and ensure dust cup is closed.
  6. Detach the handle from the wand and detach the hand vac from the wand.
  7. Hold the wand with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through, then there is a clog that must be cleared.
  8. To access the brushroll, ensure it's detached from the wand using the wand release pedal at the bottom of the wand.
  9. Slide the two brushroll garage cover buttons on the nozzle up towards the top of the nozzle to release the brushroll garage.
  10. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  11. Once all clogs have been cleared, reinsert the brushroll garage cover. Make sure you hear a click and press down firmly on both sides to reinstall completely.
  12. Reassemble the vacuum.
  13. Once the unit has cooled for 60 minutes, turn it back on.


If problem persists, please contact Customer Care at 1-877-581-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the brushroll stops spinning?
If the brushroll isn't spinning, but the vacuum is running, check the the brushroll indicator light on the top of the floor nozzle. Is it solid red or flashing red?

If the brushroll indicator light is SOLID red:
  • Simply turn the vacuum off, then turn it back on.


If the brushroll indicator light is FLASHING red:
  • Turn off the vacuum.
  • Detach the floor nozzle from the wand and hand vacuum.
  • To access the brushroll, slide the two brushroll garage cover buttons on the nozzle up towards the top of the nozzle to release the brushroll garage.
  • Remove the brushroll garage cover.
  • Clear any clogs, hair, and debris inside the nozzle openings.
  • Place the brushroll garage cover back onto the nozzle.
  • Make sure you hear a click and press down firmly on both sides to reinstall completely.
  • Reconnect the floor nozzle to the wand and pod.
  • Allow the unit to cool for 60 minutess and turn the vacuum back on.


If problem persists, please contact Customer Care at 1-877-581-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What happens if I experience small static shocks while vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum is not picking up dirt or debris?
Ensure your battery is charged, then follow these steps to check for clogs:

  1. Turn off the vacuum.
  2. Empty the dust cup.
  3. Open the dust cup by pressing the door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from underneath the latch on top of the hand vacuum. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Reinstall the filters and ensure dust cup is closed.
  6. Detach the handle from the wand and detach the hand vac from the wand.
  7. Hold the wand with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through, then there is a clog that must be cleared.
  8. To access the brushroll, ensure it's detached from the wand using the wand release pedal at the bottom of the wand.
  9. Slide the two brushroll garage cover buttons on the nozzle up towards the top of the nozzle to release the brushroll garage.
  10. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  11. Once all clogs have been cleared, reinsert the brushroll garage cover. Make sure you hear a click and press down firmly on both sides to reinstall completely.
  12. Reassemble the vacuum.
  13. Once the unit has cooled for 60 minutes, turn it back on.


If problem persists, please contact Customer Care at 1-877-581-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375