Continue

OK
Back Shark®  Support Center

Product support & information

Product series

Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll

Model #s

AZ1000W, AZ1000, AZ1002, AZ1002BRN, AZ1002C

Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® APEX® Upright Vacuum with Powered Lift-Away®, DuoClean® & Self-Cleaning Brushroll
How do I maintain the self-cleaning brushroll?
If you see any hair wrapped around the self-cleaning brushroll, extending the cleaning time will assist in removing it for you. We recommend extending cleaning time using the Carpet/Low Pile mode on bare-floor surfaces to allow hair to make its way to the dust cup.

If some fibers or string remain wrapped around the brushroll after continued use:
  • Make sure the unit is unplugged.
  • To open the brushroll garage, simultaneously slide both buttons up on the nozzle. The brushroll garage lid will pop open.
  • To remove any string or debris that may be wrapped around the brushroll, use scissors to cut along the groove.
  • Close the brushroll garage completely, pressing firmly on either side until it clicks.
How do I maintain the self-cleaning brushroll?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I remove and clean the soft brushroll?
To remove the soft brushroll, open the burshroll garage by sliding both release buttons on the floor nozzle. Pull out the soft brushroll by the tab on the right side. If needed, wash the soft brushroll using only water and let itair-dry completely for at least 24 hours. Do not put soft brushroll in the dishwasher or washing machine.
How do I remove and clean the soft brushroll?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
When and how should I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. Between cleanings, hold filters over the trash and tap lightly to remove dust and debris as needed.

Pre-motor foam and felt filters:
  • Rinse the pre-motor filters every 3 months.
  • Remove the dust cup, then take out the filters.
  • Rinse with water only, and allow filters to air-dry completely before reinstalling.
  • Return the filters to their housing, reinstalling the felt filter first, followed by the foam filter.
  • Reattach the dust cup.


Post-motor HEPA filter:
  • Rinse the HEPA filter every 12 months, or as needed.
  • Press the tab on top of the filter cover and lift off the cover, then remove the HEPA filter.
  • Rinse the filter with water only, then allow it air-dry completely before reinstalling.
  • When filter is completely dry, reinstall it and reattach the cover.
When and how should I clean the filters?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  • Hold the dust cup over the trash and press the bottom door release button.
  • Tap gently to empty contents.
  • Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button.
  • Tap gently to remove contents and wipe the interior of the dust cup with a soft cloth.
When and how do I empty the dust cup?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375