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BackShark®  Support Center

Product support & information

Product series

Shark® DuoClean® Powered Lift-Away Speed Upright Vacuum

Model #s

NV800W, NV800, NV800C, NV801, NV801Q, NV803, UV810

Shark® DuoClean® Powered Lift-Away Speed™  Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
Shark&reg; DuoClean&reg; Powered Lift-Away Speed&trade; <cdbr/> Upright Vacuum
How do I open the brushroll garage and clean the bristle brushroll?
  • Make sure the unit is unplugged.
  • To open the brushroll garage, simultaneously slide both buttons up on the nozzle. The brushroll door will pop open.
  • To remove any string, or debris that may be wrapped around the brushroll, use scissors to cut along the groove.
  • Close the brushroll garage completely, pressing firmly on either side until it clicks.
How do I open the brushroll garage and clean the bristle brushroll?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I remove and clean the soft roller?
To remove the soft Roller, open the brushroll garage by sliding both release buttons on the floor nozzle. Pull out the Soft Roller by the tab on the right side. If needed, wash the Soft Roller using only water and let it air-dry completely for at least 24 hours. Do not put Soft Roller in the dishwasher or washing machine.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.

Rinse the pre-motor foam and felt filters every 3 months, or as needed.
  • First, remove the dust cup to access the pre-motor filters.
  • Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod.
  • Remove the foam and felt filters.
  • Rinse both filters with water only.
  • Allow the filters to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, install the felt filter first, followed by the foam filter.
  • Reinstall the dust cup by placing the bottom of the dust cup into the pod and then tilting until it clicks into place.


Rinse the post-motor HEPA filter every 12 months, or as needed.
  • Pull the latch under the HEPA filter cover and lift off the cover.
  • Remove the HEPA filter.
  • Rinse with water only.
  • Allow the filter to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, reinstall the HEPA filter.
  • Reattach the HEPA filter cover until it clicks into place.
When and how do I clean the filters?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  • Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod.
  • Hold the dust cup over the trash and press the bottom door release button on the front.
  • Tap gently to empty the contents.
  • Close the dust cup door, pressing it until it clicks into place.
  • If needed, turn the dust cup upside down over the trash and press the top door release button.
  • Tap gently to remove the contents. Clear debris from the cone-shaped screen.
  • Wipe the interior of the dust cup clean.
  • To reinstall, place the bottom of the dust cup into the pod and then tilt until it clicks into place.
When and how do I empty the dust cup?
When and how do I empty the dust cup?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375