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BackShark®  Support Center

Product support & information

Product series

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll

Model #s

ZU562, ZU560, ZU560C, ZU561

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
How do I assemble the vacuum?
  • Place the pod onto the floor nozzle post.
  • Insert the wand into the pod.
  • Connect the handle to the wand, pressing until it clicks into place.
  • Connect the hose to the back of the pod pressing until it clicks into place.


For proper operation, ensure all parts are firmly clicked into place.
How do I assemble the vacuum?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I turn the power on?
Press the Power/Surface switch at the top of the pod, to setting I for bare floors and cleaning with accessories, or setting II for carpets.

To turn off power, press the switch to the O position.

To disengage the brushroll, turn from setting II to setting I.
How do I turn the power on?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I use the different cleaning modes?
This Shark® vacuum has two powerful settings:
  • Use Setting I (Bare Floors) on delicate carpets and hard-floor surfaces. It is also the setting to use for above-floor cleaning.
  • Use Setting II (Carpet) when you want to deep-clean your carpets or pick up hair, pet fur, and fibers.
How do I use the different cleaning modes?
How do I use the different cleaning modes?
How do I use the different cleaning modes?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean above floors?
Detach the pod from the floor nozzle to clean above-floor areas.
  • From upright vacuum mode, first remove the cord from the cord clip, then press the release button on the bottom of the pod.
  • Gently step on the floor nozzle and lift off the pod. Remove the wand from the nozzle, or the handle from the top of the wand.


Remove the handle:
  • Press the handle release button and pull up on the handle to detach it. Add an accessory to the handle.


  • Remove the wand:
    • Press the extension wand release button and lift out the wand by the handle. Add a cleaning tool to the end of the wand.
    How do I clean above floors?
    How do I clean above floors?
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
    What should I do if my vacuum is hard to push or pull on certain carpets or area rugs?
    Make sure you are using setting II, Carpet. Adjusting the amount of suction power will help with push and pull. Rotate the suction control collar at the base of the handle counterclockwise to reduce suction for more maneuverability.
    What should I do if my vacuum is hard to push or pull on certain carpets or area rugs?
    What should I do if my vacuum is hard to push or pull on certain carpets or area rugs?
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
    How and when do I adjust the suction?
    The suction control collar at the base of the handle allows you to adjust the suction. To reduce suction and increase maneuverability on carpets., rotate the collar counterclockwise. For more suction on bare floors and when using accessories, rotate the collar clockwise
    How and when do I adjust the suction?
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375