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BackShark®  Support Center

Product support & information

Product series

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll

Model #s

ZU562, ZU560, ZU560C, ZU561

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
How do I maintain the self-cleaning brushroll?
If you see any hair wrapped around the self-cleaning brushroll, extending the cleaning time will assist in removing it for you. We recommend extending cleaning time using the setting II (Carpet) on bare-floor surfaces to allow hair to make its way to the dust cup.

If some fibers or string remain wrapped around the brushroll after continued use:
  • Make sure the unit is unplugged.
  • Detach the pod from the floor nozzle by pressing Lift-Away® button on the side of the pod. Lift off the pod and set it aside.
  • Place the nozzle on the floor with the brushroll facing up.
  • Remove hair and other debris from the brushroll and airway.
  • Use scissors to carefully cut away anything wrapped around the brushroll. Avoid damaging or cutting the bristles.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  • Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod.
  • Hold the dust cup over the trash and press the bottom door release button on the front.
  • Tap gently to empty contents.
  • Close the dust cup door, pressing it until it clicks into place.
  • If needed, turn the dust cup upside down over the trash and press the top door release button.
  • Tap gently to remove contents. Clear debris from the cone-shaped screen.
  • Wipe the interior of the dust cup clean.
  • To reinstall, place bottom of dust cup into the pod and then tilt until it clicks into place.
When and how do I empty the dust cup?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. Between cleanings, hold filters over the trash and tap lightly to remove dust and debris as needed.

Pre-motor foam and felt filters:
  • Rinse the pre-motor filters every 3 months.
  • Remove the dust cup, then take out the filters.
  • Rinse with water only, and allow the filters to air-dry completely before reinstalling.
  • Return the filters to their housing, reinstalling the felt filter first, followed by the foam filter.
  • Reattach the dust cup.


Post-motor HEPA filter:
  • Rinse the HEPA filter every 12 months, or as needed.
  • Press the tab on top of the filter cover and lift off the cover, then remove the HEPA filter.
  • Rinse the filter with water only, then allow it to air-dry completely before reinstalling.
  • When the filter is completely dry, reinstall it and reattach the cover.
When and how do I clean the filters?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375