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BackShark®  Support Center

Product support & information

Product series

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll

Model #s

ZU562, ZU560, ZU560C, ZU561

Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark Navigator® Speed Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
What happens if I experience small static shocks while I am vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is not picking up dirt or debris?
  1. Turn off the vacuum and unplug it.
  2. Remove the dust cup. Holding it over a trash receptacle, press the release button near the bottom of the dust cup. The bottom of the dust cup will open to let dust and debris fall into the trash.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from behind the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles.
  5. Reattach the dust cup without the filters.
  6. Plug in the vacuum and turn on the power. Check for suction at the handle.
  7. Turn off the power and unplug the vacuum. Remove the dust cup and reinstall the felt filter first, followed by the foam filter. Reattach the dust cup.
  8. Detach the handle from the wand and the hose from the back of the vacuum.
  9. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  10. Clear any clogs, then reattach the handle and hose.
  11. Plug in the vacuum and turn on the power. Check for suction at the end of the handle.
  12. Turn off the power and unplug the vacuum. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle, turning the locks counterclockwise to open.
  13. Lift up the floor nozzle cover.
  14. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  15. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  16. Reconnect the floor nozzle to the wand and pod.
  17. Plug in the vacuum and turn on the power. Test for suction.


If the problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if my vacuum is not picking up dirt or debris?
What should I do if my vacuum is not picking up dirt or debris?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum lifts area rugs when using setting II (Carpet)?
  • Move the power switch to setting I (Bare Floor) to disengage the brushroll.
  • Rotate the suction release collar counterclockwise to reduce suction. The suction release collar is located on the wand right below the handle.
What should I do if my vacuum lifts area rugs when using setting II (Carpet)?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the vacuum doesn't turn on?
Check your power outlet by plugging in another appliance or plugging the vacuum into a different outlet. Make sure the power/surface switch is set to either setting I or setting II.

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off the vacuum and unplug it.
  2. Empty the dust cup.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from behind the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Reinstall the filters and reattach the dust cup.
  6. Detach the handle from the wand and detach the hose from the back of the vacuum.
  7. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  8. Detach the wand and remove any blockages.
  9. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover.
  10. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  11. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  12. Reassemble the vacuum.
  13. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If the problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the vacuum doesn't turn on?
What should I do if the vacuum doesn't turn on?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What if my vacuum turns off on its own?
The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off and unplug the vacuum.
  2. Empty the dust cup.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from behind the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Reinstall the filters and reattach the dust cup.
  6. Detach the handle from the wand and detach the hose from the back of the vacuum pod.
  7. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  8. Detach the wand, and remove any blockages.
  9. Detach the floor nozzle from the wand and pod.
  10. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover.
  11. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  12. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  13. Reassemble the entire vacuum.
  14. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If the problem persists, please contact Customer Care at 1-877-581-7375.
What if my vacuum turns off on its own?
What if my vacuum turns off on its own?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the brushroll stops spinning?
  • Make sure the nozzle is flat against the floor and the handle is tilted back.
  • Select setting II (Carpet).
  • If the red indicator light on the nozzle is illuminated steadily, immediately turn off and unplug the vacuum. Remove the blockage, then reconnect and turn the vacuum back on.
  • Use scissors to carefully cut away any hair wrapped around the brushroll. Avoid damaging or cutting the bristles.
  • Check that the nozzle release button is locked in place, making the electrical connection complete.


Note: In Lift-Away® mode, the brushroll will not spin.
What should I do if the brushroll stops spinning?
What should I do if the brushroll stops spinning?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375