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BackShark®  Support Center

Product support & information

Product series

Shark ION W1 Cordless Handheld Vacuum

Model #s

WV201, WV200, WV200C, WV205, WV220

Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
How do I charge my vacuum?
You can charge your Shark ION W1 by placing it on the ION Charging Dock. Please note that only the ION Charging Dock should be used to charge your vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How long should my battery take to charge?
Your battery should take approximately 2.5 hours to reach a full charge.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What is the life expectancy of my Shark WANDVAC’s battery?
The Shark WANDVAC’s battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
My battery seems to have low runtime.
The initial charge on the battery is approximately 30%. Before first use, discharge battery fully to condition it properly, then charge the battery completely until the charge indicator light dims. It takes approximately 2.5 hours to charge the battery completely.

Note that battery runtime is affected by how long the unit’s power is on. It is recommended to turn the vacuum off when not in use and when between cleaning jobs.

It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Do I have to wait for my battery to fully discharge before I can charge it again?
You do not have to wait for your battery to fully discharge before you can charge it again. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375