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BackShark®  Support Center

Product support & information

Product series

Shark ION W1 Cordless Handheld Vacuum

Model #s

WV201, WV200, WV200C, WV205, WV220

Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
How do I empty the dust cup?
Turn off the vacuum and hold it over the trash with the nozzle pointing down. Locate the dust cup release button on the top of the vacuum and slide it forward, and the dust cup will drop open. Tap lightly to loosen debris. Wipe the inside of the dust cup clean as needed.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How often should I empty the dust cup?
For optimal performance, the dust cup should be emptied each time you vacuum or when the dust cup appears full.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean the dust cup?
Turn off the power and open the dust cup over a trash can. Push the orange release tab under the dust cup and hold it in while lifting off the dust cup. Rinse the dust cup with soap and water only and let air-dry completely for at least 24 hours. To reinstall, align the orange tab with the "Push to Remove" print, then slide the tab into the slot on the bottom of the nozzle until it clicks into place. See Owner's Guide for more information and visuals.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How often should I wash the filter?
For optimal performance, clean the fabric filter once a month. Rinse filter with water only until water runs clear. Do not use soap or other cleaners. Let filter air-dry for at least 24 hours until completely dry before reinstalling. Between cleanings, lightly tap the filter over the trash to release any excess dust and debris.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I find the filter?
The fabric filter is located in the filter housing inside the dust cup. With the power off and the dust cup open, slide the filter housing forward toward the nozzle to remove. Lift the fabric filter by its metal handle and pull it out of the housing. See Owner’s Guide for more information and visuals.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I wash the filter?
The fabric filter is located inside the filter housing. Turn off the power and open the dust cup over a trash can. Once the dust cup is open, slide the filter housing forward toward the nozzle and pull out to remove. Place the rest of the vacuum aside. Flip the filter housing over and pull out the fabric filter by the metal handle. Rinse the filter with water until the water runs clear. DO NOT use soap. Let air-dry completely (at least 24 hours) before reinstalling. Slide the fabric filter back into the filter housing and reinstall in the vacuum. See Owner’s Guide for more information and visuals.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I know when the filters need to be cleaned?
Filters may need to be cleaned if the vacuum is not picking up dirt, airflow is restricted, or if you notice lighter or no suction. To maintain optimal performance, tap filters clean periodically and wash them according to the regular cleaning schedule.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375