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BackShark®  Support Center

Product support & information

Product series

Shark ION W1 Cordless Handheld Vacuum

Model #s

WV201, WV200, WV200C, WV205, WV220

Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
Shark WANDVAC™ Cordless Handheld Vacuum
My battery seems to have low runtime.
The initial charge on the battery is approximately 30%. Before first use, discharge battery fully to condition it properly, then charge the battery completely until the charge indicator light dims. It takes approximately 2.5 hours to charge the battery completely.

Note that battery runtime is affected by how long the unit’s power is on. It is recommended to turn the vacuum off when not in use and when between cleaning jobs.

It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Do I have to wait for my battery to fully discharge before I can charge it again?
You do not have to wait for your battery to fully discharge before you can charge it again. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return your vacuum to the dock after each use.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What if my vacuum feels warm?
Your vacuum may feel warm in use. If it feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the battery continues to feel warm, contact Customer Service at sharkclean.com or at 1-877-581-7375.

During or after use, the battery may become warm, which is not optimal for charging. The vacuum will not start charging on the dock until the battery cools to the optimal temperature.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I know if the vacuum's airway has a blockage?
  1. You will see debris stuck in the airway between the dust cup and the nozzle.
  2. You will hear a change in volume, with a higher pitch to the sound
  3. You are having trouble picking up debris that your vacuum had previously been able to pick up.
  4. Your dust cup is full.
  5. Your vacuum has shut off and the blue indicator light repeatedly blinks twice followed by a pause.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum loses suction?
  1. Turn off the power.
  2. Check for blockages along the airflow path.
  3. Check accessories and clear blockages if necessary.
  4. Empty the dust cup and clean the filters.
  5. The fabric filter needs cleaning or replacement. Clean or replace the fabric filter.
  6. The filter screen is clogged and needs cleaning. Open dust cup and clean the filter screen.


For additional help, contact Customer Care at 1-877-581-7375. See Owner’s Guide for more information.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I check for blockages?
  1. If using an accessory, remove it from the nozzle and check it for blockages.
  2. Open the dust cup over a trash can
  3. Inspect the inside of the nozzle, specifically the flap and the pathway leading to it, and clear any blockages.
  4. Inspect the opening after the flap before debris enters the dust cup and clear any blockages.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum will not operate?
  1. The battery may need to be recharged. Place your vacuum on the ION Charging Dock for 2.5 hours or overnight to get a full charge.
  2. Try plugging the dock into a different electrical outlet.
  3. If the battery won't charge, it may be damaged and need to be replaced.


For additional help, contact Customer Care at 1-877-581-7375. See Owner’s Guide for more information.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if dust is escaping from my vacuum?
  1. The fabric filter may not be installed correctly. Remove filter, then reinstall.
  2. The fabric filter may have a hole or a puncture and need to be replaced.
  3. The dust cup may not be installed correctly. Remove dust cup, then reinstall.


See Owner’s Guide for more information.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my dust cup falls off?
To reinstall, slide the tab on the dust cup into the slot on the bottom of the nozzle until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum turns off on its own?
It is possible that the vacuum has overheated and the motor protective thermostat has turned it off. To reset it, turn the power off and place the handheld vacuum in the charging dock to cool. Check for clogs or dirty filters. Clear any clogs and wash filters if necessary (see Owner’s Guide). Wait a minimum of 45 minutes for the vacuum to cool, then turn the power on.

It is also possible that the battery is fully discharged. Return your vacuum to the ION Charging Dock. It is recommended that you leave your vacuum on the ION Charging Dock after each use to recharge the battery completely. For optimal runtime, always return the vacuum to the dock after each use.

If the vacuum still does not start, please contact Customer Care at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375