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BackShark®  Support Center

Product support & information

Product series

Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum

Shark® Cordless Pet Perfect® Lithium-Ion Handheld Vacuum

Model #s

LV901, LV800, LV801, LV801C, LV900, LV901C

Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum
Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum
The motorized brush is not working.
The metal contact pins on the motorized brush may not be in contact with the connector slots on the vacuum. Remove the motorized brush and reinsert firmly into the air-intake nozzle. The motorized brush may have a blockage. Carefully remove all lint, hair, or other debris from the motorized brush.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What is the QR code for?
The QR code is an easy way to register your vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I find the QR code?
The QR code is displayed on the bottom of the motor housing portion of the handheld vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I scan the QR code?
Please reference your mobile device's instructions on how to use its QR code scanner.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why is dust escaping from my handheld vacuum?
The dust cup may need to be emptied. Press the dust cup release button and pull out the dust cup. Carefully remove the filter and empty the debris into a trash bin. Reinsert the filter. If there is a hole or puncture in the filter, it will need to be replaced.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I assemble the handheld vacuum?
The dust cup filter must always be used when operating the hand vacuum.
  1. Push the dust cup release button and remove the dust cup.
  2. Verify that the dust cup filter is inside, then reattach the dust cup to the hand vacuum.
  3. The motorized brush can be used to vacuum short pile carpets or rugs. To attach the motorized brush, make sure the On/Off switch is in the Off position. Then firmly insert the motorized brush into the air-intake nozzle, ensuring that the contact pins are making contact with the connector slots of the hand vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the suction seems low?
The dust cup may be full. Empty the dust cup.
Clean or replace the dust cup filter.
Vacuum needs to be recharged.
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How do I turn the handheld vacuum off?
To turn the vacuum off, slide the power button to the Off position.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What do the lights on my handheld vacuum mean?


Please refer to the troubleshooting guide in your user manual for additional information.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375