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Product support & information

Product series

Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum

Shark® Cordless Pet Perfect® Lithium-Ion Handheld Vacuum

Model #s

LV901, LV800, LV801, LV801C, LV900, LV901C

Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum
Shark® Cordless Pet Perfect® XL Lithium-Ion Handheld Vacuum
What does it mean when the charging indicator light blinks red 5 times?
When the red light indicator flashes for 5 seconds this means either the battery power is low or there is a jam in the unit. Clear any clogs or debris buildup.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What does it mean when the handheld vacuum stops working and the indicator light flashes red?
This flashing red light means that the handheld vacuum is overheated. Turn off power for approximately 45 minutes.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
The motorized brush is not working.
The metal contact pins on the motorized brush may not be in contact with the connector slots on the vacuum. Remove the motorized brush and reinsert firmly into the air-intake nozzle. The motorized brush may have a blockage. Carefully remove all lint, hair, or other debris from the motorized brush.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is dust escaping from my handheld vacuum?
The dust cup may need to be emptied. Press the dust cup release button and pull out the dust cup. Carefully remove the filter and empty the debris into a trash bin. Reinsert the filter. If there is a hole or puncture in the filter, it will need to be replaced.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the suction seems low?
The dust cup may be full. Empty the dust cup.
Clean or replace the dust cup filter.
Vacuum needs to be recharged.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What do the lights on my handheld vacuum mean?


Please refer to the troubleshooting guide in your user manual for additional information.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375