Shark® Lift-Around® Portable Vacuum Series | Official Shark® Product Support & Information

Continue

OK
BackShark®  Support Center

Product support & information

Product series

Shark® Lift-Around® Portable Vacuum

Model #s

NP320, LA400, NP319, NP320W

Shark® Lift-Around® Portable Vacuum
Shark® Lift-Around® Portable Vacuum
My vacuum's airflow is restricted/there is no suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting them into the vacuum. (See “Maintenance” for instructions.)

The dust cup may be full; empty the dust cup.

Check hose and hose connections for suction strength; clear blockages if required.

If the dust cup is empty and attachment inlets are clear, check for other blockages. (See “Checking for Blockages” for instructions.)
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I check for blockages?
Blockages may cause your vacuum to overheat and shut down. To prevent this from happening, check potential blockage areas after heavy use or if you detect a loss of suction or poor cleaning performance.

Dust cup: The dust cup may be full. Empty the dust cup.

Filters (pre-motor and post-motor): Ensure that both the pre-motor filters and the post-motor HEPA filter are clean.

Accessories: Check intake openings on any attachment you are using, including the power brush, crevice tool, upholstery brush, dusting brush, flexible hose, floor kit handle, and straight suction nozzle.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I check for blockages in the power brush?
Turn the power brush over, slide the locking latch forward and tilt the cover upward to remove. Inspect the rotating bristle brush, turbine wheel, and air passage. Remove any blockage or debris and carefully, without damaging the bristles or belt, cut any build-up of hair or string wrapped around the rotating bristle brush with scissors. To reassemble, first insert the tabs on the front edge of the cover into the matching holes in the top half of the power brush and tilt the cover back down pressing until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
My vacuum is not picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting them into the vacuum. (See “Maintenance” sections for instructions.)

The dust cup may be full; empty the dust cup.

Check hose, hose connections, and accessories for blockages; clear blockages if required. If the dust cup is empty and attachment inlets are clear, check for other blockages. (See "Checking for Blockages" for instructions.)
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
My vacuum turns off on its own.
This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:
1. Press down on the power button to turn the Lift-Around® vacuum off.
2. Unplug the vacuum.
3. Empty the dust cup and clean the filters. (See “Maintenance” for instructions.)
4. Check for blockages in hose, accessories, and inlet opening. (See “Checking for Blockages” for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Press the power button again to restart the vacuum.

Note: If the vacuum still does not start, contact Customer Care at 1-877-581-7375.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I reset the motor thermostat?
Your Shark® Lift-Around® vacuum is equipped with a protective motor thermostat. If the motor should overheat, the thermostat shuts off the power. To reset the motor thermostat, press the power button to turn off the vacuum. Unplug the vacuum. Check for clogged hose or filter; unclog the hose and replace the filter. (Refer to "Checking for Blockages.") Wait 45 minutes for the vacuum to cool; then plug in the vacuum. Press the power button to restart the vacuum. Note: If the vacuum still does not start, contact Customer Care at 1-877-581-7375.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375