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Product support & information

Product series

Shark ION Robot Vacuum R87 with Wi-Fi

Shark ION Robot Vacuum R85 with Wi-Fi

Model #s

RV871, RV850, RV850BRN, RV850C, RV871C

Shark ION™ Robot Vacuum R87 with Wi-Fi
Shark ION™ Robot Vacuum R87 with Wi-Fi
What do the lights on my Shark ION Robot mean?
What do the lights on my Shark ION™ Robot mean?
Charge Indicator Lights:

The three lights above the Clean button indicate your robot's level of charge.
What do the lights on my Shark ION™ Robot mean?

  • 3 blinking blue bars: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
  • 3 solid blue bars: Your robot is fully charged and ready to clean.
What do the lights on my Shark ION™ Robot mean?
  • 2 solid blue bars: Your robot is mostly charged and ready to clean.
What do the lights on my Shark ION™ Robot mean?
  • 1 solid blue bar: Your robot's battery is getting low and needs recharging. Place the robot on the floor in sight of the dock and press the Dock button. The robot will return to the dock and begin charging.
What do the lights on my Shark ION™ Robot mean?
  • 1 flashing red bar: The robot's battery has run out of charge. Manually place the robot on the charging dock. A red light could also mean your robot has an error. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.
What do the lights on my Shark ION™ Robot mean?
Wi-Fi Indicator:
  • Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
What do the lights on my Shark ION™ Robot mean?
  • Solid Red: Not connected.
What do the lights on my Shark ION™ Robot mean?
  • Flashing Blue: Your robot is in setup/pairing mode.
  • No light: Not set up yet.
What do the lights on my Shark ION™ Robot mean?
"!" Error Indicator:
  • See error chart in the user manual for a full list of error codes
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Will my Shark® robot fall down stairs?
Your Shark® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

High-pile rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
  • To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
  • To block off these areas, place BotBoundary® strips at least 4 inches from all stair ledges.


Gaps between rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
  • When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
  • To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 4 inches away from all stair ledges and corners.


Robot near marble stairs
Will my Shark® robot fall down stairs?
  • In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
  • To block off marble steps, place BotBoundary® strips at least 4 inches away from the edge of the top step.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I set up my Shark® robot and prep my home for cleaning?
Before cleaning, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, bath mats, and low-hanging drapes.

Use BotBoundary® strips to easily block off obstacles or areas you don't want your robot to enter. You may purchase additional BotBoundary® strips here.

SETUP TIPS & TRICKS
How do I set up my Shark® robot and prep my home for cleaning?
How do I set up my Shark® robot and prep my home for cleaning?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How does my Shark ION Robot decide where to clean?
Your Shark ION Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors.

By using an array of sensors, the Shark ION Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.

If your Shark ION Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will vary as needed to ensure the entire floor is cleaned.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375