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Product support & information

Product series

Shark ION Robot Vacuum R87 with Wi-Fi

Shark ION Robot Vacuum R85 with Wi-Fi

Model #s

RV871, RV850, RV850BRN, RV850C, RV871C

Shark ION™ Robot Vacuum R87 with Wi-Fi
Shark ION™ Robot Vacuum R87 with Wi-Fi
How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
How do I clean the sensors and charging pads?
Dock: Gently dust off charging contacts with a clean, dry cloth.
How do I clean the sensors and charging pads?



NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I charge my Shark ION Robot?
Your Shark® robot will automatically return to the base after cleaning. (This varies, depending on the power mode you are using and the floor type of your home). If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to drive itself to the base.

To manually send your robot back to its base, select "Dock" in the app or press the Dock button on the robot.

When your robot is charging, the battery indicator lights (the 3 bars above the Clean button) will blink blue in a 1-2-3 sequence.

One flashing blue, one flashing red, or no lights: your robot does not have enough battery power to return to the dock and you will need to manually place it on the dock.
  • Press the power switch on the side of the robot to position I to turn on the power.
How do I charge my Shark ION™ Robot?
  • Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
  • The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock.
  • The Clean button should be aligned with the center of the dock. When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
  • If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet.
How do I charge my Shark ION™ Robot?
  • Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark ION Robot charging?
First, verify that the dock is connected to power and the green light on the side of the dock is illuminated. If the green light is not on, try plugging into a different outlet.
Why isn't my Shark ION™ Robot charging?


If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
Why isn't my Shark ION™ Robot charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.
Why isn't my Shark ION™ Robot charging?


Note: the indicator light on the side of the dock will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the dock for the light to change, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark ION Robot seems to have shorter runtime than expected. What should I do?
Your battery will typically last 60 minutes on full charge. (This varies, depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The three lights above the Clean button indicate your robot's level of charge.
  • 3 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
  • 3 solid blue bars: your robot is fully charged and ready to clean.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 2 solid blue bars: your robot is mostly charged and ready to clean.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 1 solid blue bar: your robot's battery is getting low and needs recharging.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • All battery indicator lights are off:
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why can't my Shark ION Robot find the dock?
Make sure your dock is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock on bare floor surfaces.
Why can't my Shark ION™ Robot find the dock?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn the power off and back on by pressing the power switch on the side.

If all indicator lights remain off, the battery needs to be charged.

Manually place the robot on the charging dock.
  • The power switch on the side of the robot must be in position I for the robot to charge.
  • The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
  • The Clean button should be aligned with the center of the dock.
  • When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark ION Robot going on its scheduled cleanings?
  1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen.
  2. Ensure your time zone is set correctly in your device settings.
  3. Make sure your robot is fully charged.
    • Verify that the dock is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging the charging dock into a different outlet.
    • If there is a green light on the side of the dock or Self-Empty Base and your robot still is not charging, verify that power switch on the robot is on. Press the power switch on the side of the robot to position I to turn on the power.
Why isn't my Shark ION™ Robot going on its scheduled cleanings?
  • Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.
  1. Make sure the dust bin is properly inserted.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375