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Product support & information

Product series

Shark ION Robot Vacuum R87 with Wi-Fi

Shark ION Robot Vacuum R85 with Wi-Fi

Model #s

RV871, RV850, RV850BRN, RV850C, RV871C

Shark ION™ Robot Vacuum R87 with Wi-Fi
Shark ION™ Robot Vacuum R87 with Wi-Fi
How do I keep my Shark® robot from getting stuck in tight spaces or under furniture?
Your Shark® robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I prevent my Shark® robot from getting caught on rug corners?
Your Shark® robot may flip the corners of some area rugs, depending on the angle of its approach. If this happens frequently, consider using BotBoundary® strips around the corner of that rug. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from picking up or damaging cords or cables?
Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark ION Robot frequently gets stuck. What should I do?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.

  • Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
  • Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
  • Your robot can easily climb over obstacles up to 3/4"" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
  • Your robot is designed to run for approximately 60 minutes before searching for its dock. If your robot roams too far, it may have trouble finding the dock. Make sure the dock is centrally located, with 3 feet of clearance on both sides. Depending on the size of your floor space, it may be helpful to use BotBoundary® strips to keep your robot from traveling too far.


You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck on raised furniture legs?
Your Shark® robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary® strips to block problem areas. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is my Shark ION Robot turning around in open spaces?
The robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375