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Product support & information

Product series

Shark ION Robot Vacuum R87 with Wi-Fi

Shark ION Robot Vacuum R85 with Wi-Fi

Model #s

RV871, RV850, RV850BRN, RV850C, RV871C

Shark ION™ Robot Vacuum R87 with Wi-Fi
Shark ION™ Robot Vacuum R87 with Wi-Fi
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.


There may be instances where your Shark® robot may lose connectivity while operating, due to:
  1. Weak Wi-Fi signal.
  2. Entering a zone that blocks Wi-Fi.


It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark robot can’t connect to the Wi-Fi?
  • Restart your phone
  • Reboot your robot
    • Press the power button on the side of the ROBOT to the OFF position for 10 seconds, then press it again to turn power back ON.
  • Reboot your router
    • Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375