Continue

OK
Back Shark®  Support Center

Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I set up my Shark IQ Robot and prep my home for cleaning?
To help your Shark IQ Robot robot complete its mission, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, bath mats, and low-hanging drapes.

Use BotBoundary® strips to easily block off obstacles or areas you don't want your robot to enter. You may purchase additional BotBoundary® strips here.

SETUP TIPS & TRICKS
How do I set up my Shark IQ Robot™ and prep my home for cleaning?
How do I set up my Shark IQ Robot™ and prep my home for cleaning?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How does my Shark IQ Robot decide where to clean?
Your Shark IQ Robot is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points to aid its navigation. Please keep this sensor clear and do not cover.

As it cleans, your Shark IQ Robot will create a map of your home. It may take several cleanings for the robot to finish its mapping. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, select which rooms to clean, and send the robot to clean one specific location.

With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be available in the app.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What do the lights on my Shark IQ Robot mean?
What do the lights on my Shark IQ Robot™ mean?
Charge Indicator Lights:
The charge indicator lights on your robot indicate the level of charge.
  • Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is solid blue: Your robot has partial charge.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.
What do the lights on my Shark IQ Robot™ mean?


Wi-Fi Indicator:
  • Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
What do the lights on my Shark IQ Robot™ mean?
  • Solid Red: Not connected.
What do the lights on my Shark IQ Robot™ mean?
  • Flashing Blue: Your robot is in setup/pairing mode.
  • No light: Not set up yet.
What do the lights on my Shark IQ Robot™ mean?


"!" Error Indicator:
  • See error chart in the user manual for a full list of error codes.
What do the lights on my Shark IQ Robot™ mean?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Will my Shark® robot fall down stairs?
Your Shark® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

High-pile rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
  • To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
  • To block off these areas, place BotBoundary® strips at least 4 inches from all stair ledges.


Gaps between rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
  • When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
  • To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 4 inches away from all stair ledges and corners.


Robot near marble stairs
Will my Shark® robot fall down stairs?
  • In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
  • To block off marble steps, place BotBoundary® strips at least 4 inches away from the edge of the top step.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375