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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I turn off the voice on my Shark® robot?
Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Select Device Volume. You can lower or raise the volume. Or, to completely turn it off, turn the volume to "0".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I view the cleaning report?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. From the menu in the top left corner of the screen, select "History".
  4. Your history will show you cleaning reports from the last 30 days.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I control my Shark IQ Robot remotely through the app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. Select the robot you wish to clean with.
  4. From the home screen, press the Clean button. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. If you wish to clean your entire home, select "Start Cleaning". If you wish to clean specific rooms, toggle "Entire House" to the off position and select the specific rooms you wish to clean. Note: you can only select up to three rooms to clean at a time.


You can also set Schedules for your robot in the app, by selecting "Schedule" from your home screen and selecting the days/times you would like your robot to clean.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I add a robot to my app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.


To add an additional robot to your app:
  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select "Add a Robot" and follow the instructions on screen.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I edit a map?
As your robot cleans it will be constantly improving its map. To edit rooms on the map:
  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. On the home screen of your app, select "Map".
  4. Select "Edit" to edit the naming or positioning of the rooms. When complete, select "Done".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I delete a map?
NOTE: If you delete your map you will not be able clean specific rooms.

  1. Select "Settings" from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select "Map Data".
  4. Select "Delete Map Data".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I select specific rooms to clean?
1. Use the SharkClean app. From the home screen of the app, select "Clean". If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean, then click "Start Cleaning".

Or:

2. Use the voice command through Amazon Alexa or Google Home to clean 1 room.
  • "Alexa, tell Shark to clean the (name of the room)."
  • "Ok Google, tell Shark to clean the (name of the room)."
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.


There may be instances where your Shark® robot may lose connectivity while operating, due to:
  1. Weak Wi-Fi signal.
  2. Entering a zone that blocks Wi-Fi.


It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn the power off and back on by pressing the power switch on the side.

If all indicator lights remain off, the battery needs to be charged.

Manually place the robot on the charging dock.
  • The power switch on the side of the robot must be in position I for the robot to charge.
  • The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
  • The Clean button should be aligned with the center of the dock.
  • When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark IQ Robot going on its scheduled cleanings?
  1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen.
  2. Ensure your time zone is set correctly in your device settings.
  3. Make sure your Shark® robot is fully charged.
    • Verify that the dock/Self-Empty Base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging the base into a different outlet.
    • If there is a green light on the side of the dock or Self-Empty Base and your robot still is not charging, verify that power switch on the robot is on. Press the power switch on the side of the robot to position I to turn on the power.
Why isn't my Shark IQ Robot™ going on its scheduled cleanings?
  • Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.


NOTE: If you have the Recharge & Resume feature enabled it may interfere with a set schedule. If Recharge & Resume is enabled and your robot has not finished its cleaning, it will dock to recharge, then can resume cleaning where it last left off once it has fully recharged. If it returns to the dock after completing a recharge and resume cycle and is scheduled to run shortly thereafter, the robot may not have enough battery life to clean on its set schedule.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my robot cleaning the room I selected?
If your robot loses its position within its map, it may not be able to locate the room you have selected. Avoid picking up or moving the robot or the dock/Self-Empty Base. If either are relocated, the robot may not be able to follow its intelligent cleaning path, or find its way back to the dock/Self-Empty base. If the robot is picked up or moved for any reason, it should be returned to within 6 inches of its last location. If the dock or Self-Empty Base is moved, you will need to delete the map in the app and re-map your home. To delete the map:

  1. Select "Settings" from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select "Map Data".
  4. Select "Delete Map Data".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I define and name rooms?
  1. When you receive a notification on the SharkClean app that "Sharkbot has completed its map of your home".
  2. Select "Create Your Rooms".
  3. Follow the prompts on the screen to try out adding a room after watching the demonstration in the app. Once you have the hang of it, select "Continue".
  4. An interactive map of your home will appear on your screen. Click the "+" button to add rooms. When complete, select "Continue".
    • NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. Your Shark IQ Robot will also continuously improve its map over time. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
  5. You will then be prompted to name your rooms. When complete, select "Continue".
  6. Your interactive map is complete and ready to use. You can now select specific rooms for your robot to clean. You can return to this screen at any point to edit the map by selecting "Map" from the home screen of the app.
    Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
    What should I do if my Shark robot can’t connect to the Wi-Fi?
    • Restart your phone
    • Reboot your robot
      • Make sure the power switch on the back of the DOCK is in the ON position.
      • Press the power button on the side of the ROBOT to the OFF position for 10 seconds, then press it again to turn power back ON.
    • Reboot your router
      • Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
    Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375