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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I download and install the app?
For Apple:
  1. Tap on the App Store icon.
  2. Search the Apple App Store for "SharkClean"
  3. Tap on the SharkClean app.
  4. Tap Install on the next page. Your installation should begin.


For Android:
  1. Tap on the Play Store icon in the Play Store.
  2. Search for "SharkClean."
  3. Tap on the SharkClean app.
  4. Tap install on the Shark app page. Your installation should begin.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I schedule a cleaning?
In the app, select "Schedule" from the home screen or from the menu in the top left corner of your screen. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I use my Shark robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I use my Shark robot with Google Assistant?
To set up your robot with the Google Assistant on an Apple device:
  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark® robot in the SharkClean app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. Tip: This allows the Google Assistant to work with your Shark® robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.


To set up your robot with the Google Assistant on Android:
  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark® robot in the SharkClean app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I add a robot to my app?
  1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.


To add an additional robot to your app:
  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select "Add a Robot" and follow the instructions on screen.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.


There may be instances where your Shark® robot may lose connectivity while operating, due to:
  1. Weak Wi-Fi signal.
  2. Entering a zone that blocks Wi-Fi.


It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why can't I find the SharkClean app in the app store?
Try searching "sharkclean" (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Which voice commands can be used with my Shark IQ Robot?
Here are the voice commands you can use with your Shark IQ Robot:

Amazon Alexa:
"Alexa, tell Shark to start cleaning."
"Alexa, tell Shark to pause my robot."
"Alexa, tell Shark to pause my bot."
"Alexa, tell Shark to send my robot to the dock."
"Alexa, tell Shark to send my bot to the dock."
"Alexa, tell Shark to find my robot."

Google Assistant:
"OK Google, tell Shark to start cleaning."
"OK Google, tell Shark to pause my robot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to pause my bot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to send my bot to the dock."
"OK Google, tell Shark to find my robot."
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375