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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I charge my Shark IQ Robot?
Your Shark IQ Robot will automatically return to the dock or Self-Empty Base after cleaning. (This varies, depending on the power mode you are using and the floor type of your home). If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to drive itself to the dock.

To manually send your robot back to its base, select "Dock" in the app or press the Dock button on the robot.

When your robot is charging, the battery indicator lights will blink blue in sequence.

One solid red, or one flashing red indicator light: your robot does not have enough battery power to return to the dock and you will need to manually place it on the dock or Self-Empty Base.
  • Press the power switch on the side of the robot to position I to turn on the power.
How do I charge my Shark IQ Robot™?
  • Place the robot on the floor in front of the charging dock or Self-Empty Base and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
  • The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock or Self-Empty Base.
  • When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
  • If you do not hear a beep or the base indicator lights do not change, verify that the base has power. The power indicator light on the base will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the base into a different outlet.
How do I charge my Shark IQ Robot™?
How do I charge my Shark IQ Robot™?
  • Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark IQ Robot seems to have shorter runtime than expected. What should I do?
Your battery will typically last 60 minutes on full charge. (This varies depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The battery indicator lights indicate how much charge your robot has:
  • Both LEDs are blinking in sequence: Your robot is charging. Allow your Shark IQ Robot to charge for at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid blue: Your robot is partially charged.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the Shark IQ Robot on the charging dock or Self-Empty Base. The Shark IQ Robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
When the Shark IQ Robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge.
  • Manually place your robot on the base. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark IQ Robot charging?
First, verify that the base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging into a different outlet.
Why isn't my Shark IQ Robot™ charging?
Why isn't my Shark IQ Robot™ charging?


If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base.
Why isn't my Shark IQ Robot™ charging?


If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
Why isn't my Shark IQ Robot™ charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.

Why isn't my Shark IQ Robot™ charging?
Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
How do I clean the sensors and charging pads?
Dock: Gently dust off charging contacts with a clean, dry cloth.
How do I clean the sensors and charging pads?



NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is my Shark IQ Robot behaving strangely while docking?
It may take your robot a few attempts to align with the dock properly. Make sure your dock is positioned in a location free of any obstructions.
Why is my Shark IQ Robot™ behaving strangely while docking?
Why is my Shark IQ Robot™ behaving strangely while docking?


If your Shark IQ Robot is equipped with a Self-Empty Base, your robot will back into the base to empty dust and debris. Once it connects with the charging contacts on the base, it will begin its emptying process.

NOTE: there is an approximately 10-second delay between docking and emptying.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Is my Shark IQ Robot compatible with the Self-Empty Base?
Only the RV1000AE series robots are compatible with the Self-Empty Base. The RV1000 series models cannot be upgraded to include the Self-Empty Base.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why can't my Shark IQ Robot find the dock?
Make sure your dock/Self-Empty Base is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock/Self-Empty Base on bare floor surfaces.
Why can't my Shark IQ Robot™ find the dock?
Why can't my Shark IQ Robot™ find the dock?
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn the power off and back on by pressing the power switch on the side.

If all indicator lights remain off, the battery needs to be charged.

Manually place the robot on the charging dock.
  • The power switch on the side of the robot must be in position I for the robot to charge.
  • The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
  • The Clean button should be aligned with the center of the dock.
  • When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark IQ Robot going on its scheduled cleanings?
  1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen.
  2. Ensure your time zone is set correctly in your device settings.
  3. Make sure your Shark® robot is fully charged.
    • Verify that the dock/Self-Empty Base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging the base into a different outlet.
    • If there is a green light on the side of the dock or Self-Empty Base and your robot still is not charging, verify that power switch on the robot is on. Press the power switch on the side of the robot to position I to turn on the power.
Why isn't my Shark IQ Robot™ going on its scheduled cleanings?
  • Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.


NOTE: If you have the Recharge & Resume feature enabled it may interfere with a set schedule. If Recharge & Resume is enabled and your robot has not finished its cleaning, it will dock to recharge, then can resume cleaning where it last left off once it has fully recharged. If it returns to the dock after completing a recharge and resume cycle and is scheduled to run shortly thereafter, the robot may not have enough battery life to clean on its set schedule.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375