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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Why is my Shark IQ Robot turning around in open spaces?
The Shark® robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
Why is my Shark IQ Robot™ turning around in open spaces?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark IQ Robot seems to have shorter runtime than expected. What should I do?
Your battery will typically last 60 minutes on full charge. (This varies depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The battery indicator lights indicate how much charge your robot has:
  • Both LEDs are blinking in sequence: Your robot is charging. Allow your Shark IQ Robot to charge for at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid blue: Your robot is partially charged.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the Shark IQ Robot on the charging dock or Self-Empty Base. The Shark IQ Robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
When the Shark IQ Robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge.
  • Manually place your robot on the base. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark IQ Robot charging?
First, verify that the base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging into a different outlet.
Why isn't my Shark IQ Robot™ charging?
Why isn't my Shark IQ Robot™ charging?


If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base.
Why isn't my Shark IQ Robot™ charging?


If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
Why isn't my Shark IQ Robot™ charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.

Why isn't my Shark IQ Robot™ charging?
Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I remove hair or debris that is stuck in the front or side wheels?
CAUTION: Turn off power before performing any maintenance.

Clean as needed.

To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use.

How do I remove hair or debris that is stuck in the front or side wheels?
How do I remove hair or debris that is stuck in the front or side wheels?
To clean the Drive Wheels, rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly.
How do I remove hair or debris that is stuck in the front or side wheels?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is my Shark IQ Robot running on its own in the middle of the night?
The Recharge & Resume feature on your Shark® robot may be enabled. Recharge & Resume works by sending your robot to return to dock to recharge, and then can resume cleaning where it last left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to.

To disable the Recharge & Resume feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Recharge & Resume feature to the off position.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark IQ Robot stops picking up dirt or debris?
Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean your filter and other parts on your robot that should regularly be maintained for optimal performance.


If you have the Self-Empty Base, clear any debris that could be clogging the pathway in the bottom part of the base.

  1. Clear all debris from the robot's dust bin.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Clear all dirt and obstructions from the debris pathway.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Regularly rinse all filters in the Self-Empty Base as instructed in the table below.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why can't my Shark IQ Robot find the dock?
Make sure your dock/Self-Empty Base is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock/Self-Empty Base on bare floor surfaces.
Why can't my Shark IQ Robot™ find the dock?
Why can't my Shark IQ Robot™ find the dock?
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why did my Shark IQ Robot stop in the middle of the room?
  1. Your Shark IQ Robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
  2. Your robot may be in an error mode. Please check for the following potential error modes:
    • Dead battery: the battery needs recharging.
    • Debris/clog in the brushroll: please follow the care instructions below.
    • High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
    • Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.


If there is a clog or debris stuck in your robot, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark IQ Robot frequently gets stuck. What should I do?
During your first few cleanings, you may need to make some small adjustments to optimize your your Shark IQ Robot's performance.

  • Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
  • Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
  • Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
  • Your robot will return directly to the dock or Self-Empty Base once it has completed it cleaning. If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.


You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why does my Shark® robot keep running into the wall?
To avoid getting stuck, the Shark® robot may go into escape mode, which can cause it to turn or bump into walls. Allow the robot to continue cleaning, and it will eventually end escape mode. If the behavior continues, turn the power off and on.

If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
Why does my Shark® robot keep running into the wall?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375