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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I charge my Shark IQ Robot?
Your Shark IQ Robot will automatically return to the dock or Self-Empty Base after cleaning. (This varies, depending on the power mode you are using and the floor type of your home). If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to drive itself to the dock.

To manually send your robot back to its base, select "Dock" in the app or press the Dock button on the robot.

When your robot is charging, the battery indicator lights will blink blue in sequence.

One solid red, or one flashing red indicator light: your robot does not have enough battery power to return to the dock and you will need to manually place it on the dock or Self-Empty Base.
  • Press the power switch on the side of the robot to position I to turn on the power.
How do I charge my Shark IQ Robot™?
  • Place the robot on the floor in front of the charging dock or Self-Empty Base and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
  • The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock or Self-Empty Base.
  • When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
  • If you do not hear a beep or the base indicator lights do not change, verify that the base has power. The power indicator light on the base will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the base into a different outlet.
How do I charge my Shark IQ Robot™?
How do I charge my Shark IQ Robot™?
  • Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I schedule a cleaning?
In the app, select "Schedule" from the home screen or from the menu in the top left corner of your screen. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I prevent my Shark® robot from getting caught on rug corners?
Your Shark® robot may flip the corners of some area rugs, depending on the angle of its approach. If this happens frequently, consider using BotBoundary® strips around the corner of that rug. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from picking up or damaging cords or cables?
Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
  • Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
  • Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
  • Ensure your robot is turned on and you hear an audio prompt.
  • Do not use a VPN or a proxy server.
  • Make sure Wi-Fi isolation is turned off on the router.


There may be instances where your Shark® robot may lose connectivity while operating, due to:
  1. Weak Wi-Fi signal.
  2. Entering a zone that blocks Wi-Fi.


It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck in tight spaces or under furniture?
Your Shark® robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck on raised furniture legs?
Your Shark® robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary® strips to block problem areas. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375