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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
How do I edit a map?
As your robot cleans it will be constantly improving its map. To edit rooms on the map:
  1. Open the SharkClean app.
  2. Log in with your username and password.
  3. On the home screen of your app, select "Map".
  4. Select "Edit" to edit the naming or positioning of the rooms. When complete, select "Done".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I delete a map?
NOTE: If you delete your map you will not be able clean specific rooms.

  1. Select "Settings" from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select "Map Data".
  4. Select "Delete Map Data".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I select specific rooms to clean?
1. Use the SharkClean app. From the home screen of the app, select "Clean". If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean, then click "Start Cleaning".

Or:

2. Use the voice command through Amazon Alexa or Google Home to clean 1 room.
  • "Alexa, tell Shark to clean the (name of the room)."
  • "Ok Google, tell Shark to clean the (name of the room)."
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How long will it take my Shark IQ Robot to generate an interactive map?
It may take several cleanings for the robot to finish building an interactive map. Make sure your Shark robot is fully charged (it may take 4-6 hours to reach a full charge) before sending it out to clean. You must also allow the robot to return to its dock or Self-Empty Base on its own.

NOTE: Avoid picking up or moving the robot or the dock/Self-Empty Base. If either are relocated, the robot may not be able to generate a map or find its way back to the base.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why doesn't my interactive map look like my home?
The layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. Your Shark IQ Robot will also continuously improve its map over time. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve. In larger homes, we recommend turning on the Recharge & Resume feature to ensure the robot can cover all areas of your home. In rare cases, the area your robot is trying to map may also be too large for the robot's memory.

If this issue persists:
  1. Delete the existing map and re-map your home (close doors to areas you do not want the robot to clean to save memory for the map). To delete the map:
    • Select "Settings" from the menu in the top left corner of your home screen --> select your robot --> select "Map Data" --> select "Delete Map Data"
  2. Section your map into smaller rooms and then direct the robot to clean those specific rooms.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is my Shark IQ Robot not generating a cleaning report?
If your robot loses its position within its map, it may not be able to produce a cleaning report. Avoid picking up or moving the robot or the dock/Self-Empty Base. If either are relocated, the robot may not be able to follow its intelligent cleaning path, or find its way back to the dock/Self-Empty Base. If the robot is picked up or moved for any reason, it should be returned to within 6 inches of its last location. If the dock or Self-Empty Base is moved, you will need to delete the map in the app and re-map your home. To delete the map:

  1. Select "Settings" from the menu in the top left corner of your home screen.
  2. Select your robot.
  3. Select "Map Data".
  4. Select "Delete Map Data".
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I define and name rooms?
  1. When you receive a notification on the SharkClean app that "Sharkbot has completed its map of your home".
  2. Select "Create Your Rooms".
  3. Follow the prompts on the screen to try out adding a room after watching the demonstration in the app. Once you have the hang of it, select "Continue".
  4. An interactive map of your home will appear on your screen. Click the "+" button to add rooms. When complete, select "Continue".
    • NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. Your Shark IQ Robot will also continuously improve its map over time. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
  5. You will then be prompted to name your rooms. When complete, select "Continue".
  6. Your interactive map is complete and ready to use. You can now select specific rooms for your robot to clean. You can return to this screen at any point to edit the map by selecting "Map" from the home screen of the app.
    Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375