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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
My Shark IQ Robot seems to have shorter runtime than expected. What should I do?
Your battery will typically last 60 minutes on full charge. (This varies depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The battery indicator lights indicate how much charge your robot has:
  • Both LEDs are blinking in sequence: Your robot is charging. Allow your Shark IQ Robot to charge for at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid blue: Your robot is partially charged.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the Shark IQ Robot on the charging dock or Self-Empty Base. The Shark IQ Robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base.
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
When the Shark IQ Robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge.
  • Manually place your robot on the base. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why isn't my Shark IQ Robot charging?
First, verify that the base is connected to power and the green light on the side of the dock or Self-Empty Base is illuminated. If the green light is not on, try plugging into a different outlet.
Why isn't my Shark IQ Robot™ charging?
Why isn't my Shark IQ Robot™ charging?


If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base.
Why isn't my Shark IQ Robot™ charging?


If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
Why isn't my Shark IQ Robot™ charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.

Why isn't my Shark IQ Robot™ charging?
Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Which robot parts need regular cleaning and maintenance?
CAUTION: Turn off power before performing any maintenance.

You should regularly maintain your robot in order to keep it operating at peak performance.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I remove hair or debris that is stuck in the front or side wheels?
CAUTION: Turn off power before performing any maintenance.

Clean as needed.

To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use.

How do I remove hair or debris that is stuck in the front or side wheels?
How do I remove hair or debris that is stuck in the front or side wheels?
To clean the Drive Wheels, rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly.
How do I remove hair or debris that is stuck in the front or side wheels?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I clean the filter and how often should I clean it?
CAUTION: Turn off power before performing any maintenance.

Clean weekly. Replace every 6 months. sharkaccessories.com
  1. Remove the dust bin from the robot and clear any accumulated hair or debris.
How do I clean the filter and how often should I clean it?
  1. Use the tabs on the filter to pull it out of the dust bin.
How do I clean the filter and how often should I clean it?
  1. Tap the filters clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
How do I clean the filter and how often should I clean it?
  1. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.
How do I clean the filter and how often should I clean it?
IMPORTANT: DO NOT use water to clean filter.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I empty the dust bin and how often should I empty it?
CAUTION: Turn off power before performing any maintenance.
How do I empty the dust bin and how often should I empty it?


Empty the dust bin after each use.
  1. Press the dust bin removal button and slide out the dust bin from the robot.
  1. Open the dust bin and empty debris into the trash.
How do I empty the dust bin and how often should I empty it?
How do I empty the dust bin and how often should I empty it?
  1. To wash the dust bin, remove the filter from the top of the robot. Rinse the dust bin with water only and allow it to air dry completely before reinstalling.
  1. Reinsert dust bin into the robot.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I clean the brushroll and how often should I clean it?
CAUTION: Turn off power before performing any maintenance.

Clean as needed. Replace every 6-12 months or when visibly worn. sharkaccessories.com
  1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
How do I clean the brushroll and how often should I clean it?
How do I clean the brushroll and how often should I clean it?
  1. Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap.
How do I clean the brushroll and how often should I clean it?
  1. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
How do I clean the brushroll and how often should I clean it?
  1. Close the brushroll access door and press down until it clicks into place.
NOTE: The RV1000AE series brushroll can be checked and cleaned less frequently than other models.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I clean the side brushes and how often should I clean them?
CAUTION: Turn off power before performing any maintenance.

Clean as needed. Replace when visibly worn. sharkaccessories.com
  1. Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
  2. Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.
How do I clean the side brushes and how often should I clean them?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
How do I clean the sensors and charging pads?
Dock: Gently dust off charging contacts with a clean, dry cloth.
How do I clean the sensors and charging pads?



NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why is there still hair wrapped around the Self-Cleaning brushroll?
If you see any hair wrapped around the brushroll, extending the cleaning time will assist self-cleaning technology in removing it for you. We recommend you continue to run your robot on bare-floor surfaces to allow hair to make its way to the dust bin.

If fibers or string remain wrapped around the brushroll after continued use, carefully cut debris with scissors and remove from brushroll. Check for any debris or blockages and remove if needed.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my Shark IQ Robot stops picking up dirt or debris?
Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean your filter and other parts on your robot that should regularly be maintained for optimal performance.


If you have the Self-Empty Base, clear any debris that could be clogging the pathway in the bottom part of the base.

  1. Clear all debris from the robot's dust bin.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Clear all dirt and obstructions from the debris pathway.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  1. Regularly rinse all filters in the Self-Empty Base as instructed in the table below.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
Why did my Shark IQ Robot stop in the middle of the room?
  1. Your Shark IQ Robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
  2. Your robot may be in an error mode. Please check for the following potential error modes:
    • Dead battery: the battery needs recharging.
    • Debris/clog in the brushroll: please follow the care instructions below.
    • High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
    • Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.


If there is a clog or debris stuck in your robot, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I know when the dust bin on my Shark® robot is full?
Empty the Shark® robot dust bin after each cleaning.
How do I know when the dust bin on my Shark® robot is full?
How do I know when the dust bin on my Shark® robot is full?
How do I know when the dust bin on my Shark® robot is full?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What do the beeping sounds on my Shark IQ Robot mean?
A beeping sound typically indicates an error.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375