Product support & information
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
The battery indicator lights indicate how much charge your robot has:
- Both LEDs are blinking in sequence: Your robot is charging. Allow your Shark IQ Robot™ to charge for at least three hours between cleaning missions.
- Both LEDs are solid blue: Your robot is fully charged and ready to clean.
- 1 LED is solid blue: Your robot is partially charged.
- 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
- 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the Shark IQ Robot™ on the charging dock or Self-Empty Base. The Shark IQ Robot™ must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base.
- No lights: Your robot is off or completely out of charge.
- Manually place your robot on the base. Follow the steps listed above.
- Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
- If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.
If you are still experiencing issues, try replacing the battery. sharkaccessories.com
If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base.
If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.
You should regularly maintain your robot in order to keep it operating at peak performance.
Clean as needed.
To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use.
Clean weekly. Replace every 6 months. sharkaccessories.com
- Remove the dust bin from the robot and clear any accumulated hair or debris.
- Use the tabs on the filter to pull it out of the dust bin.
- Tap the filters clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
- Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.
Empty the dust bin after each use.
- Press the dust bin removal button and slide out the dust bin from the robot.
- Open the dust bin and empty debris into the trash.
- To wash the dust bin, remove the filter from the top of the robot. Rinse the dust bin with water only and allow it to air dry completely before reinstalling.
- Reinsert dust bin into the robot.
Clean as needed. Replace every 6-12 months or when visibly worn. sharkaccessories.com
- Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
- Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap.
- To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
- Close the brushroll access door and press down until it clicks into place.
Clean as needed. Replace when visibly worn. sharkaccessories.com
- Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
- Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
If fibers or string remain wrapped around the brushroll after continued use, carefully cut debris with scissors and remove from brushroll. Check for any debris or blockages and remove if needed.
If you have the Self-Empty Base, clear any debris that could be clogging the pathway in the bottom part of the base.
- Clear all debris from the robot's dust bin.
- Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap.
- Clear all dirt and obstructions from the debris pathway.
- Regularly rinse all filters in the Self-Empty Base as instructed in the table below.
- Your Shark IQ Robot™ requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
- Your robot may be in an error mode. Please check for the following potential error modes:
- Dead battery: the battery needs recharging.
- Debris/clog in the brushroll: please follow the care instructions below.
- High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
- Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.
If there is a clog or debris stuck in your robot, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.