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Product support & information

Product series

Shark IQ Robot Vacuum R100 with Wi-Fi & Home Mapping

Model #s

RV1000, RV1001

Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
Why is my Shark IQ Robot turning around in open spaces?
The Shark® robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
Why is my Shark IQ Robot™ turning around in open spaces?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I prevent my Shark® robot from getting caught on rug corners?
Your Shark® robot may flip the corners of some area rugs, depending on the angle of its approach. If this happens frequently, consider using BotBoundary® strips around the corner of that rug. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from picking up or damaging cords or cables?
Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck in tight spaces or under furniture?
Your Shark® robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck on raised furniture legs?
Your Shark® robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary® strips to block problem areas. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
My Shark IQ Robot frequently gets stuck. What should I do?
During your first few cleanings, you may need to make some small adjustments to optimize your your Shark IQ Robot's performance.

  • Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
  • Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
  • Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
  • Your robot will return directly to the dock or Self-Empty Base once it has completed it cleaning. If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.


You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375