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BackShark®  Support Center

Product support & information

Product series

Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll

Model #s

ZU572

Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  1. Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod.
  2. Hold the dust cup over the trash and press the bottom door release button on the front.
  3. Tap gently to empty contents.
  4. Close the dust cup door, pressing it until it clicks into place.
  5. If needed, turn the dust cup upside down over the trash and press the top door release button.
  6. Tap gently to remove contents. Clear debris from the cone-shaped screen.
  7. Wipe the interior of the dust cup clean.
  8. To reinstall, place bottom of dust cup into the pod and then tilt until it clicks into place.
When and how do I empty the dust cup?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I use the different cleaning modes?
For bare floors and delicate area rugs:

  • Press the power/surface switch on the vacuum pod to turn on suction and select setting I, Hard Floor.
  • To activate the brushroll, gently step on the floor nozzle and tilt the handle back.
  • Note that the brushroll will spin slower in Hard Floor mode.


For carpets:

  • Press the power/surface switch on the vacuum pod to turn on the suction and select setting II, Carpet.
  • To activate the brushroll, gently step on the floor nozzle and tilt the handle back.
  • The brushroll will spin faster in Carpet mode.
How do I use the different cleaning modes?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I detach the pod for portable cleaning?
To clean stairs, upholstery, and other hard-to-reach above-floor areas in Lift-Away® mode:

  • Select setting I, Hard Floor.
  • Detach the pod from the floor nozzle by pressing the Lift-Away® button on the base of the pod.
  • Gripping the handle of the pod, gently lift the pod up and away from the floor nozzle.
How do I detach the pod for portable cleaning?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I assemble the vacuum?
  • Place the pod onto the floor nozzle and press down until it clicks into place.
  • Insert the wand into the pod.
  • Insert the handle into the wand.
  • Attach the hose clip to the wand.
  • Connect the hose to the back of the pod.


For proper operation, ensure all parts are firmly clicked into place.
How do I assemble the vacuum?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean above floors with or without accessories?
To clean with the handle:
Press the Handle Release button on the back of the wand. Gently pull up on the handle to remove it from the wand.

For more cleaning reach, leave the handle on the wand, and detach the wand from the floor nozzle and pod. Press the Wand Release button on the back of the pod, then gently pull up on the handle to remove the wand.

Attach an accessory to the handle or the wand and begin cleaning.
How do I clean above floors with or without accessories?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How and when do I adjust the suction?
The suction control slider located on the top of the handle allows you to adjust the suction. You can choose the optimal suction level for both bare floors and carpets.

  • Slide to MIN to reduce suction and increase maneuverability on carpets.
  • Slide to MAX to increase suction on bare floors.
How and when do I adjust the suction?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
Check to see which setting you are using. Turn the suction release collar on the handle to MIN to reduce suction. If the vacuum still lifts area rugs, move the power switch to setting I, Hard Floor. The brushroll will spin at a slower speed.
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375