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Product support & information

Product series

Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll

Model #s

ZU572

Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
Shark® Rotator® Upright Vacuum with Lift-Away® & Self-Cleaning Brushroll
What should I do if the vacuum doesn’t turn on?
Check the power outlet by plugging in another appliance or plugging the vacuum into a different outlet. Make sure the power/surface switch is set to either setting I or setting II.

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off the vacuum and unplug it.
  2. Remove the dust cup and empty it.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from the pod. Tap filters clean over the trash to remove any excess dirt and debris.
  5. Reinstall the filters and reattach the dust cup.
  6. Detach the handle from the wand and detach the hose from the back of the pod.
  7. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  8. Detach the wand and remove any blockages.
  9. Detach the floor nozzle from the pod.
  10. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover.
  11. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  12. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  13. Reassemble the vacuum.
  14. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the vacuum doesn’t turn on?
What should I do if the vacuum doesn’t turn on?
What should I do if the vacuum doesn’t turn on?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum turns off on its own?
The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off the vacuum and unplug it.
  2. Remove the dust cup and empty it.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from the pod. Tap filters clean over the trash to remove any excess dirt and debris.
  5. Reinstall the filters and reattach the dust cup.
  6. Detach the handle from the wand and detach the hose from the back of the vacuum pod.
  7. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  8. Detach the wand, and remove any blockages.
  9. Detach the floor nozzle from the pod.
  10. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover.
  11. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  12. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  13. Reassemble the entire vacuum.
  14. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the vacuum turns off on its own?
What should I do if the vacuum turns off on its own?
What should I do if the vacuum turns off on its own?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the brushroll stops spinning?
If the brushroll isn't spinning, but the motor is running, check the following:

Is the brushroll indicator light located on the top of the floor nozzle solid red or flashing red?

If the brushroll indicator light is SOLID red:

  1. Turn off the vacuum and unplug it.
  2. Ensure the vacuum is on the appropriate setting.
  3. Plug in the vacuum and turn on the power.


If the brushroll indicator light is FLASHING red, check for clogs in the brushroll and allow the unit to cool for 60 minutes before turning it back on:

  1. Turn off the vacuum and unplug it.
  2. Detach the floor nozzle from the pod.
  3. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover.
  4. Carefully remove any hair or debris from the brushroll.
  5. Clear any clogs inside the nozzle openings.
  6. Reattach the bottom cover and turn the locks clockwise to close.
  7. Reconnect the floor nozzle to the pod.
  8. Plug in the vacuum and turn on the power.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the brushroll stops spinning?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What happens if I experience small static shocks while vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum is not picking up dirt or debris?
  1. Turn off the vacuum and unplug it.
  2. Remove the dust cup. Holding it over a trash receptacle, press the release button near the bottom of the dust cup. The bottom of the dust cup will open to let dust and debris fall into the trash.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from the pod. Tap filters clean over the trash to remove any excess dirt and other particles.
  5. Reattach dust cup without filters.
  6. Plug in the vacuum and turn on the power. Check for suction at the handle.
  7. Remove the dust cup and reinstall the felt filter first, followed by the foam filter. Reattach the dust cup.
  8. Detach the handle from the wand and the hose from the back of the pod.
  9. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  10. Clear any clogs, then reattach the handle and hose.
  11. Plug in the vacuum and turn on the power. Remove the handle from the wand and check for suction at the end of the handle.
  12. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle, turning the locks counterclockwise to open.
  13. Lift up the floor nozzle cover.
  14. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  15. Once all clogs have been cleared, reattach the bottom cover and turn the locks clockwise to close.
  16. Reconnect the floor nozzle to the pod.
  17. Plug in the vacuum and turn on the power. Test for suction.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the vacuum is not picking up dirt or debris?
What should I do if the vacuum is not picking up dirt or debris?
What should I do if the vacuum is not picking up dirt or debris?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What if my vacuum is making a loud or unusual noise?
For sounds coming from the floor nozzle:

Whistling:

  • Turn off the vacuum and unplug it.
  • Detach the floor nozzle from the vacuum pod.
  • To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open. Lift off the cover to access the brushroll.
  • Clear away any clogs or debris around the brushroll and in the nozzle openings. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
  • Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod, making sure it clicks into place.
  • Plug in the vacuum and turn it on to check for the noise.


Rattling:

  • Turn off the vacuum and unplug it.
  • Detach the floor nozzle from the vacuum pod.
  • To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open. Lift off the cover to access the brushroll.
  • Clear away any clogs or debris around the brushroll and in the nozzle openings. Look for any hard objects that may be caught in the bristles. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close.
  • Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod, making sure it clicks into place.
  • Plug the unit in and turn it on to check for the noise.


Noises coming from the suction motor area are typically caused by large objects in the dust cup:

  • Turn off the vacuum and unplug it.
  • Remove the dust cup and empty it completely.
  • Plug in the vacuum and turn on the power.


If the noise persists, the filter cover may be loose. Move to the next step:

  • Turn off the vacuum and unplug it.
  • Reattach the post-motor/HEPA filter cover. Press firmly to ensure the filter cover is securely latched in place.
  • Plug in the vacuum and turn on the power.


If problem persists, please contact Customer Care at 1-877-581-7375.
What if my vacuum is making a loud or unusual noise?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What do I do if there is a burning smell coming from the vacuum?
NOTE: New, out-of-the-box units may have a "new motor" smell for the first few uses. If the smell persists, please contact Customer Care at 1-877-581-7375.

  1. Turn off the vacuum and unplug it.
  2. Inspect the power cord and plug for exposed wires, burns, or obvious damage.
    If the cord or plug is damaged, please contact Customer Care at 1-877-581-7375. If there is no visible damage, continue on to the next step.
  3. Disassemble the unit. Remove the handle from the wand, the wand and the hose from the pod, and the pod from the floor nozzle.
  4. Inspect all connection points for debris, damage, or burns. Remove any dust or debris.
    If damage or burns are found, please contact Customer Care at 1-877-581-7375. If no damage or burns are found, continue on to the next step.
  5. Turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open. Lift off the cover to access the brushroll.
  6. Check for a jam or a clog around the brushroll. Inspect the brushroll for damage or melting.
    If melting is found, please contact Customer Care at 1-877-581-7375. If not, continue on to the next step. If not, continue on to the next step.
  7. Check for debris or clogs inside the nozzle openings.
  8. Once all clogs have been cleared, reattach the bottom cover, pressing down firmly on all sides. Use a coin to turn the locks clockwise.
  9. Remove the hose from the pod and the handle from the wand.
  10. Drop a coin in one end of the hose. If the coin doesn't fall through, then there is a clog that must be cleared. Clear any debris or clogs.
  11. Detach the extension wand from the floor nozzle and clear any blockages.
  12. Remove the dust cup and position it over the trash. Press the release button near the bottom of the dust cup. The bottom of the dust cup will open to let dust and debris fall into the trash.
  13. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  14. Remove the pre-motor filters from the pod. Tap filters clean over the trash to remove any excess dirt and debris.
  15. Reinstall the filters, placing the felt filter in first, followed by the foam filter.
  16. Reattach the dust cup.
  17. Reassemble the vacuum and plug it in. Turn on the power. If the smell persists, contact Customer Care at 1-877-581-7375.


NOTE: Be sure to clean the filters regularly and to check for clogs when experiencing smells or low suction.
What do I do if there is a burning smell coming from the vacuum?
What do I do if there is a burning smell coming from the vacuum?
What do I do if there is a burning smell coming from the vacuum?
What do I do if there is a burning smell coming from the vacuum?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
Check to see which setting you are using. Turn the suction release collar on the handle to MIN to reduce suction. If the vacuum still lifts area rugs, move the power switch to setting I, Hard Floor. The brushroll will spin at a slower speed.
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
What should I do if my vacuum is hard to push or pull or lifts up area rugs?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375