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BackShark®  Support Center

Product support & information

Product series

Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll

Model #s

ZU780, ZU782, ZU785

Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
What if I see hair wrapped around the brushroll?
If you see any hair wrapped around the brushroll, extending cleaning time will assist the self-cleaning brushroll in removing it for you. Continue cleaning in Carpet mode on bare-floor surfaces to allow hair to make its way to the dust cup.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. Between cleanings, hold filters over the trash and tap lightly to remove dust and debris as needed.

Pre-motor foam and felt filters:
  • Rinse the pre-motor filters every 3 months.
  • Remove the dust cup, then take out the filters.
  • Rinse the filters with water only, and allow them to air-dry completely before reinstalling.
  • Return the filters to their housing, reinstalling the felt filter first, followed by the foam filter.
  • Reattach the dust cup.


Post-motor HEPA filter:
  • Rinse the HEPA filter every 12 months, or as needed.
  • Press the tab on top of the filter cover and lift off the cover, then remove the HEPA filter.
  • Rinse the filter with water only, then allow it to air-dry completely before reinstalling.
  • When filter is completely dry, reinstall it and reattach the cover.


Note: Do not place filters in the dishwasher or washing machine.
When and how do I clean the filters?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I open the brushroll garage lid and clean the bristle brushroll?
Slide back both brushroll access buttons on the floor nozzle, and the garage lid will pop open. Carefully clear away any debris with your hands or scissors. Close lid completely before using the vacuum by pressing down firmly on both sides until it clicks into place.
How do I open the brushroll garage lid and clean the bristle brushroll?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean the soft brushroll?
To remove the soft brushroll, open the brushroll garage by sliding both release buttons on the floor nozzle. Pull out the soft brushroll by the tab on the right side. If needed, wash the soft brushroll using only water and let it air-dry completely for at least 24 hours. Do not put soft brushroll in the dishwasher or washing machine.
How do I clean the soft brushroll?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
  1. Release the dust cup from the pod by pulling up on the tabs near the back of the dust cup handle.
  2. Hold the dust cup over a trash bin and press the bottom door release button on the front. Tap gently to empty contents.
  3. Press the door shut again until it clicks.
  4. If needed, turn the dust cup upside-down over the trash bin and press the top door release button.
  5. Tap gently to remove contents or wipe clean with a soft cloth.
  6. Place dust cup back onto the pod, ensuring it clicks into place.


For optimal performance, empty the dust cup when the debris reaches the MAX fill line.
When and how do I empty the dust cup?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375