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BackShark®  Support Center

Product support & information

Product series

Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll

Model #s

ZU780, ZU782, ZU785

Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll
What happens if I experience small static shocks while I am vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is hard to push or pull on certain carpets or area rugs?
Ensure your vacuum is on the right floor setting first. Use "Carpet" (light illuminated green) for carpets. Use "Hard Floor," for hard floors and area rugs.

Due to the tremendous suction power of the Shark® Vacuum, the variable suction feature allows you to adjust the suction level to optimize cleaning on certain surfaces.

This feature should be used for cleaning certain high-pile carpets and area rugs, rugs with fringe, or when cleaning delicate fabrics (such as curtains) with your accessories.

The suction control is located at the base of the handle. To decrease suction and make it easier to push/pull, slide the control toward MIN. To increase suction, slide toward MAX.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is not picking up dirt?
  1. Turn off the vacuum and unplug it.
  2. Remove the dust cup. Holding it over a trash receptacle, press the release button near the bottom of the dust cup. The bottom of the dust cup will open to let dust and debris fall into the trash.
  3. Open the top lid on the dust cup by pressing the top release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from behind the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles.
  5. Reattach dust cup without filters.
  6. Plug in the vacuum and turn on the power. Check for suction at the handle.
  7. Turn off the vacuum and unplug it. Remove the dust cup and reinstall the felt filter first, followed by the foam filter. Reattach the dust cup.
  8. Detach the handle from the wand and the hose from the back of the vacuum.
  9. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  10. Clear any clogs, then reattach the handle and hose.
  11. Plug in the vacuum and turn on the power. Check for suction at the end of the handle.
  12. Turn off the vacuum and unplug it. To access the brushroll, slide the brushroll garage buttons up towards the back of the nozzle, you should see the brushroll garage pop up and release.
  13. Lift up the floor nozzle cover.
  14. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  15. Once all clogs have been cleared, reattach the brushroll garage cover and press down on both sides until you hear a click, ensuring it's closed.
  16. Reconnect the floor nozzle to the wand and pod.
  17. Plug in the vacuum and turn on the power. Test for suction.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if my vacuum is not picking up dirt?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the vacuum doesn't turn on, or if it shuts off on its own?
Check your power outlet by plugging in another appliance or plugging the vacuum into a different outlet. Make sure the Power button is turned ON.

The vacuum cleaner is equipped with a safety protection feature. If for some reason your vacuum overheats, the feature will automatically turn the unit off. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off the vacuum and unplug it.
  2. Empty the dust cup.
  3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from behind the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Reinstall the filters and reattach the dust cup.
  6. Detach the handle from the wand and detach the hose from the back of the vacuum.
  7. Hold the handle with the opening facing up. Drop a coin into the inlet. If the coin doesn't fall through the hose, then there is a clog that must be cleared.
  8. Detach the wand and remove any blockages.
  9. To access the brushroll, slide the brushroll garage buttons up towards the back of the nozzle, you should see the brushroll garage pop up and release.
  10. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  11. Once all clogs have been cleared, reattach the brushroll garage cover and press down on both sides until you hear a click, ensuring it's closed.
  12. Reassemble the vacuum.
  13. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the vacuum doesn't turn on, or if it shuts off on its own?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the brushrolls stop spinning?
  1. If the nozzle headlights are flashing this means the garage door on the floor nozzle is incorrectly inserted. Remove the access door and reinsert ensuring to hear an audible click on both sides.
  2. Make sure the nozzle is flat against the floor and the handle is tilted back.
  3. Press the Surface Selector button to activate the brushroll.
  4. If the red indicator light on the nozzle is illuminated steadily, immediately turn off and unplug vacuum. Remove any blockages, then reconnect and turn vacuum back on.
  5. If the red indicator light on the nozzle is flashing, the vacuum is equipped with a safety feature that will activate, turning the unit off. Wait 60 minutes for vacuum to cool before step 6, if the light is flashing.
  6. Use scissors to carefully cut away any debris or string wrapped around the brushroll. Avoid damaging or cutting the bristles.
  7. Check that the brushroll garage lid is locked into place, making the electrical connection complete.


Note: In Lift-Away® mode, the brushroll will not spin.

If the problem persists, please contact Customer Care at 1-877-581-7375.
What should I do if the brushrolls stop spinning?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my vacuum's headlights are flashing?
If your vacuum's headlights are flashing, this means that the brushroll garage is not completely closed.

  • Turn the vacuum off.
  • Press down on both sides of the garage labeled “Press to Close” until the lid clicks into place.
  • Turn the vacuum back on and tilt the handle back while gently stepping on the floor nozzle to activate the brushrolls.
What should I do if my vacuum's headlights are flashing?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375