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Product support & information

Product series

Shark® Rocket® Cordless Stick Vacuum

Model #s

IX140, IX141

Shark® Rocket® Cordless Stick Vacuum
Shark® Rocket® Cordless Stick Vacuum
Shark® Rocket® Cordless Stick Vacuum
How do I charge the battery and how long does it take to charge?
Charge the battery by plugging the charger into the port on the handheld vacuum. Use only Shark® chargers and charging docks.

The battery should take approximately 3.5 hours to reach a full charge.
How do I charge the battery and how long does it take to charge?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice decreased or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.

Rinse the pre-motor foam and felt filters every month, or as needed.
  • First, remove the dust cup to access the pre-motor filters.
  • Remove the dust cup by pressing the release button on the handheld vacuum, then pulling the dust cup down and away.
  • Remove the foam and felt filters using the tab provided.
  • Rinse both filters with water only.
  • Allow filters to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, install the foam filter first, followed by the felt filter.
  • Reinstall the dust cup.


Rinse the post-motor or HEPA filter every 12 months, or as needed.
  • Remove the dust cup by pressing the release button on the handheld vacuum, then pulling the dust cup down and away.
  • The post-motor filter is attached to a plastic frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
  • Rinse the post-motor filter with water only.
  • Allow filter to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, reinstall the post-motor filter.
  • Reinstall the dust cup.
When and how do I clean the filters?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.
  • Detach the handheld vacuum from the wand by pressing the wand release button.
  • Position the dust cup over a trash receptacle, then open the bottom dust cup door by sliding the CleanTouch Dirt Ejector slider forward.
  • Tap gently to empty contents.
  • Wipe the interior of the dust cup clean if desired.
  • Close the dust cup door, pressing it until it clicks into place.
When and how do I empty the dust cup?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How do I access and clean the bristle brushroll?
  • Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
  • Clear away any string, hair, or debris wrapped around the brushroll and in the nozzle openings.
  • To reattach the bottom cover, press down firmly along all sides. Turn the locks clockwise to close.
How do I access and clean the bristle brushroll?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
How long will the battery run?
The initial charge on the pack (out of the box) is approximately 30%. We recommend fully charging the battery before initial use.

These runtimes are based on 100% capacity:
  • Handheld vacuum only mode: approximately 40 minutes
  • Handheld vacuum only with BOOST mode: approx. 10 minutes
  • Bare Floor mode: approx. 25 minutes
  • Bare Floor mode with BOOST: approx. 10 minutes
  • Carpet mode: approx. 20 minutes
  • Carpet mode with BOOST: approx. 10 minutes


Like all lithium-ion products, the battery will naturally decrease in capacity over time.
How long will the battery run?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375