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Product support & information

Product series

Shark® Rocket® Cordless Stick Vacuum

Model #s

IX140, IX141

Shark® Rocket® Cordless Stick Vacuum
Shark® Rocket® Cordless Stick Vacuum
Shark® Rocket® Cordless Stick Vacuum
What do the lights on the battery mean?
What do the lights on the battery mean?
Bottom LED light is flashing (Fig. A): Battery needs to be charged

Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is temporarily paused. Leave battery plugged in and charging will resume soon.

If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service at 1-877-781-7375.
What do the lights on the battery mean?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
The battery seems to have shorter runtime than expected. What should I do?
Out of the box, the initial battery charge is approximately 30%. Charge the battery completely (approximately 3.5 hours) before using and after each use.

Note that battery runtime is affected by the duration of use and the type of surface being cleaned. For example, vacuuming a thick carpet in Boost mode will reduce runtime faster than vacuuming bare floors.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What if the battery is warm to the touch or indicates that it's too warm to charge?
The battery may feel warm in use, which is completely normal, as its temperature will rise slightly as it discharges. If the battery feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the unit stops working, check the battery indicator lights for any error messages.

If the battery is too warm after use, the charger will pause until the battery cools before it begins charging.
What if the battery is warm to the touch or indicates that it's too warm to charge?
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if my vacuum is hard to push or pull?
Check to see which setting you are using.

The power/selector switch on the handle allows you to adjust suction power as well as brushroll speed.
  • For thick/high pile carpets, use the Carpet setting. This is the default carpet setting and provides high suction power.
  • For area rugs, mats, and specialty carpets, use the middle setting, Bare Floor.
  • Use the BOOST trigger for maximum suction power when cleaning.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum doesn't turn on, or turns off on its own?
Ensure the battery is charged. If it is charged and the issue persists, please follow these steps:
  1. Turn off the vacuum.
  2. Detach the handheld vacuum from the wand
  3. Press the dust cup release button and lift off the dust cup.
  4. Empty the dust cup into the trash by sliding the CleanTouch Dirt Ejector slider forward. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  5. Remove the pre-motor filters from the back of the dust cup. Tap filters over the trash to remove dirt and debris.
  6. Remove the post-motor filter from the frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
  7. Tap the filter over the trash to remove dirt and debris, and then reinstall it.
  8. Reinstall the pre-motor filters and reattach the dust cup to the handheld vacuum.
  9. Drop a coin into the wand. If the coin doesn't fall through, then there is a clog that must be cleared.
  10. To clear clogs in the nozzle, first detach the wand by pressing the nozzle release button at the bottom of the wand.
  11. Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
  12. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  13. To reattach the bottom cover, press down firmly along all sides. Turn the locks clockwise to close.
  14. Reassemble the vacuum.
  15. Once the vacuum has cooled for 60 minutes, turn it back on.


If problem persists, please contact Customer Care at 1-877-781-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the brushroll stops spinning?
If the brushroll isn't spinning, but the vacuum is running, check the brushroll indicator light on the top of the floor nozzle.

If the brushroll indicator light is SOLID red, simply turn the vacuum off, then turn it back on.

If the brushroll indicator light is FLASHING red:
  1. Turn off the vacuum.
  2. Detach the floor nozzle from the wand.
  3. To access the brushroll, turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
  4. Clear any clogs, hair, or debris inside the nozzle openings.
  5. Reattach the bottom cover and turn the locks clockwise to close.
  6. Reconnect the floor nozzle to the wand.
  7. Allow the vacuum to cool for 60 minutes and turn the vacuum back on.


If problem persists, please contact Customer Care at 1-877-781-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What happens if I experience small static shocks while vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375
What should I do if the vacuum is not picking up dirt or debris?
  1. Turn off the vacuum.
  2. Detach the handheld vacuum from the wand.
  3. Press the dust cup release button and lift off the dust cup.
  4. Empty the dust cup into the trash by sliding the CleanTouch Dirt Ejector slider forward. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  5. Remove the pre-motor filters from the back of the dust cup. Tap filters over the trash to remove dirt and debris.
  6. Remove the post-motor filter from the frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
  7. Tap the filter over the trash to remove dirt and debris, and then reinstall it.
  8. Reinstall the pre-motor filters and reattach the dust cup to the handheld vacuum.
  9. Drop a coin into the wand. If the coin doesn't fall through, then there is a clog that must be cleared.
  10. To clear clogs in the nozzle, first detach the wand by pressing the nozzle release button at the bottom of the wand.
  11. Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
  12. Clear away any clogs or debris around the brushroll and in the nozzle openings.
  13. To reattach the bottom cover, press down firmly along all sides, then turn the locks clockwise to close.
  14. Reassemble the vacuum.
  15. Once the vacuum has cooled for 60 minutes, turn it back on.


If problem persists, please contact Customer Care at 1-877-781-7375.
Did this solve your problem? Yes No Great! We're happy to hear it. Please call Customer Care at 1-877-581-7375