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Product series

Shark ION Robot Vacuum R76 with Wi-Fi

Shark ION Robot Vacuum R75 with Wi-Fi

Where to Buy

Model #s

RV761, RV750, RV750_N, RV750C, RV755

Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
Will my Shark® robot fall down stairs?
Your Shark® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.

High-pile rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
  • To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
  • To block off these areas, place BotBoundary® strips at least 4 inches from all stair ledges.


Gaps between rugs, carpets & stairs
Will my Shark® robot fall down stairs?
  • Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
  • When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
  • To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 4 inches away from all stair ledges and corners.


Robot near marble stairs
Will my Shark® robot fall down stairs?
  • In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
  • To block off marble steps, place BotBoundary® strips at least 4 inches away from the edge of the top step.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck in tight spaces or under furniture?
Your Shark® robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I prevent my Shark® robot from getting caught on rug corners?
Your Shark® robot may flip the corners of some area rugs, depending on the angle of its approach. If this happens frequently, consider using BotBoundary® strips around the corner of that rug. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from picking up or damaging cords or cables?
Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
My Shark ION Robot frequently gets stuck. What should I do?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.

  • Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
  • Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
  • Your robot can easily climb over obstacles up to 3/4"" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
  • Your robot is designed to run for approximately 60 minutes before searching for its dock. If your robot roams too far, it may have trouble finding the dock. Make sure the dock is centrally located, with 3 feet of clearance on both sides. Depending on the size of your floor space, it may be helpful to use BotBoundary® strips to keep your robot from traveling too far.


You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How does my Shark ION Robot decide where to clean?
Your Shark ION Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors.

By using an array of sensors, the Shark ION Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.

If your Shark ION Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will vary as needed to ensure the entire floor is cleaned.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why can't my Shark ION Robot find the dock?
Make sure your dock is placed in a location free of any obstructions and has the appropriate amount of clearance on both sides and in front. For best results place the dock on bare floor surfaces.
Why can't my Shark ION™ Robot find the dock?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why did my Shark ION Robot stop in the middle of the room?
Your robot may be in an error mode. Please check for the following potential error modes:
  1. Dead battery: the battery needs recharging.
  2. Debris/clog in the brushroll: please follow the care instructions below.
  3. High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
  4. Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.


Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any hair or debris stuck around the brushroll or behind it.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I keep my Shark® robot from getting stuck on raised furniture legs?
Your Shark® robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary® strips to block problem areas. You may purchase additional BotBoundary® strips here.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why does my Shark® robot keep running into the wall?
To avoid getting stuck, the Shark® robot may go into escape mode, which can cause it to turn or bump into walls. Allow the robot to continue cleaning, and it will eventually end escape mode. If the behavior continues, turn the power off and on.

If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
Why does my Shark® robot keep running into the wall?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why is my Shark ION Robot turning around in open spaces?
The robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375