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BackShark®  Support Center

Product support & information

Product series

Shark ION Robot Vacuum R76 with Wi-Fi

Shark ION Robot Vacuum R75 with Wi-Fi

Model #s

RV761, RV750, RV750_N, RV750C, RV755

Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
Shark ION™ Robot Vacuum R76 with Wi-Fi
How do I clean the brushroll and how often should I clean it?
CAUTION: Turn off power before performing any maintenance.

Clean as needed. Replace every 6-12 months or when visibly worn. sharkaccessories.com
  1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
How do I clean the brushroll and how often should I clean it?
How do I clean the brushroll and how often should I clean it?
  1. Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap.
How do I clean the brushroll and how often should I clean it?
  1. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
How do I clean the brushroll and how often should I clean it?
  1. Close the brushroll access door and press down until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I empty the dust bin and how often should I empty it?
CAUTION: Turn off power before performing any maintenance. Empty the dust bin after each use.
  1. Press the dust bin removal button and slide out the dust bin from the robot.
How do I empty the dust bin and how often should I empty it?
  1. Open the dust bin and empty debris into the trash.
How do I empty the dust bin and how often should I empty it?
How do I empty the dust bin and how often should I empty it?
  1. To wash the dust bin, remove the filter from the top of the robot. Rinse the dust bin with water only and allow it to air dry completely before reinstalling.
  1. Reinsert dust bin into the robot.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean the filter and how often should I clean it?
CAUTION: Turn off power before performing any maintenance.

Clean weekly. Replace every 6 months. sharkaccessories.com
  1. Remove the dust bin from the robot and clear any accumulated hair or debris.
How do I clean the filter and how often should I clean it?
  1. Use the tabs on the filter to pull it out of the dust bin.
How do I clean the filter and how often should I clean it?
  1. Tap the filters clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
How do I clean the filter and how often should I clean it?
  1. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.
How do I clean the filter and how often should I clean it?
IMPORTANT: DO NOT use water to clean filter.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
How do I clean the sensors and charging pads?
Dock: Gently dust off charging contacts with a clean, dry cloth.
How do I clean the sensors and charging pads?



NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I clean the side brushes and how often should I clean them?
CAUTION: Turn off power before performing any maintenance.

Clean as needed. Replace when visibly worn. sharkaccessories.com
  1. Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
  2. Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.
How do I clean the side brushes and how often should I clean them?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why isn't my Shark ION Robot charging?
First, verify that the dock is connected to power and the green light on the side of the dock is illuminated. If the green light is not on, try plugging into a different outlet.
Why isn't my Shark ION™ Robot charging?


If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
Why isn't my Shark ION™ Robot charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.
Why isn't my Shark ION™ Robot charging?


Note: the indicator light on the side of the dock will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the dock for the light to change, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
My Shark ION Robot seems to have shorter runtime than expected. What should I do?
Your battery will typically last 60 minutes on full charge. (This varies, depending on the power mode you are using and the floor type of your home). If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The three lights above the Clean button indicate your robot's level of charge.
  • 3 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
  • 3 solid blue bars: your robot is fully charged and ready to clean.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 2 solid blue bars: your robot is mostly charged and ready to clean.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 1 solid blue bar: your robot's battery is getting low and needs recharging.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • All battery indicator lights are off:
My Shark ION™ Robot seems to have shorter runtime than expected. What should I do?
  • Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Which Shark® robot parts need regular cleaning and maintenance?
CAUTION: Turn off power before performing any maintenance.

You should regularly maintain your robot in order to keep it operating at peak performance.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I remove hair or debris that is stuck in the front or side wheels?
CAUTION: Turn off power before performing any maintenance.

Clean as needed.

To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use.

How do I remove hair or debris that is stuck in the front or side wheels?
How do I remove hair or debris that is stuck in the front or side wheels?
To clean the Drive Wheels, rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly.
How do I remove hair or debris that is stuck in the front or side wheels?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if my Shark ION Robot stops picking up dirt or debris?
Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any hair or debris stuck around the brushroll or behind it.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Why did my Shark ION Robot stop in the middle of the room?
Your robot may be in an error mode. Please check for the following potential error modes:
  1. Dead battery: the battery needs recharging.
  2. Debris/clog in the brushroll: please follow the care instructions below.
  3. High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
  4. Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.


Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any hair or debris stuck around the brushroll or behind it.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I know when the dust bin on my Shark® robot is full?
Empty the Shark® robot dust bin after each cleaning.
How do I know when the dust bin on my Shark® robot is full?
How do I know when the dust bin on my Shark® robot is full?
How do I know when the dust bin on my Shark® robot is full?
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What do the beeping sounds on my Shark ION Robot mean?
A beeping sound typically indicates an error.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375