Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum Series | Official Shark® Product Support & Information

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Product support & information

Product series

Shark UltraCyclone Pet Pro+ Cordless Handheld Vacuum

Shark UltraCyclone Pro Cordless Handheld Vacuum

Shark UltraCyclone Pet Pro Cordless Handheld Vacuum

Model #s

CH951, CH901, CH950, CH951C

Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
Shark UltraCyclone™ Pet Pro+ Cordless Handheld Vacuum
How do I empty the dust cup?
  1. If your vacuum's dust cup is looking full it may be time to empty.
  2. Empty the dust cup into the trash by pressing the CleanTouch Dirt Eject button on the left side of the vacuum under the air inlet.
  3. Lightly tap the dust cup to remove stuck-on dirt, and pull out any hair or debris trapped inside.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How often should I empty the dust cup?
For optimal performance, the dust cup should be emptied each time you vacuum or when it appears full.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What is the Shark UltraCyclone?
Shark® fused two cyclonic air streams to create the Shark UltraCyclone, giving you:

  1. Ultra-powerful suction through the toughest jobs.
  2. Large & small debris separation for long-lasting filter and motor life.
  3. Fast & easy cleaning.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I use my Shark UltraCyclone?
  1. Take your vacuum out of the box and remove the poly-bag.
  2. Before first use charge for 4 to 6 hours
  3. CH951 Specific: Attach the crevice tool or the Pet Hair Scrubbing Brush, then press the On/Off switch to begin cleaning.
  4. CH951/CH951 Specific: Attach an accessory, then press the On/Off switch to begin cleaning.
  5. When done cleaning, recharge the vacuum by connecting it to the included charging adapter. It's safe for the vacuum to remain connected to the charger.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
Where can I use my Shark UltraCyclone?
  1. Your vacuum can be used on all dry surfaces to clean up dry debris of all sizes.
  2. Acceptable cleaning environments include: home, office, car, etc.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I register my Shark UltraCyclone?
There are two ways to register your new Shark® vacuum: online at registeryourshark.com or by scanning the QR code with a mobile device.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I find the model number of my Shark UltraCyclone Cordless Handheld Vacuum?
The model number is displayed on the vacuum’s rating label, which can be found on the bottom of the vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I use the accessories?
  1. All accessories except for the hard-floor cleaning attachment attach directly to the vacuum nozzle.
  2. To remove an accessory, slide it straight off the nozzle.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What does the charging indicator light near the handle mean?
IN USE:

  1. Light illuminated steadily: Normal operation.
  2. Light flashing rapidly: Battery power is low.


CHARGING:

  1. Light pulsing slowly: Battery is charging.
  2. Light illuminated steadily for 5 minutes: Battery is fully charged.
  3. Light flashes 5 times when charger is connected, then shuts off: The wrong charger is being used. Make sure to use only the charger that came with your unit.


If you are using the included charger and the problem persists, please contact Customer Service at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What is self-cleaning brushroll technology?
The self-cleaning brushroll removes hair wrap while you vacuum.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375