Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll Series | Official Shark® Product Support & Information

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Product support & information

Product series

Shark® Vertex DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll

Model #s

AZ2002, AZ2000, AZ2000W

Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  • Press the button on the top of the pod. Lift the dust cup up and away from the pod.
  • Hold the dust cup over the trash and press the bottom door release button.
  • Tap gently to empty contents.
  • Close the dust cup door, pressing it until it clicks into place.
  • If needed, turn the dust cup upside down over the trash and press the top release buttons.
  • Tap gently to remove contents. Clear debris from the cone-shaped screen.
  • To reinstall, place bottom of dust cup into the pod and then tilt until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I assemble my vacuum?
  • Insert the wand into the pod.
  • Insert the handle into the wand.
  • Connect the hose into the back of the pod, until it clicks into place.


For proper operation, ensure all parts are firmly clicked into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I use the different cleaning modes?
This Shark® vacuum has three powerful settings for cleaning located right below the power button.

To clean bare floors, tile, and low pile area rugs:
  • Slide the surface selector switch to Hard Floor.
  • Press the power button, tilt the handle back while gently stepping on the floor nozzle. Note that the brushroll will spin slower in this mode.


Note: Use Hard Floor setting for max suction when cleaning above floors and for easier maneuverability on low pile area rugs

To clean low pile carpets:
  • Slide the surface selector switch to the middle setting; Carpet/Low Pile .
  • Tilt the handle back while gently stepping on the floor nozzle.


To clean thick carpets:
  • Slide the surface selector switch to the top setting; Thick Carpet.
  • Tilt the handle back while gently stepping on the floor nozzle. Note that the brushroll will spin in faster this mode.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I detach the pod for portable cleaning?
To clean floors in Lift-Away® mode:

  • First release the power cord by turning the top cord hook.
  • Press the Powered Lift-Away® button on the top of the pod handle.
  • Detach the pod from the nozzle by pulling up on the dust cup handle.
  • Press the handle release button to detach the handle from the top of the wand.
  • For more reach, re-attach the handle to the wand and press the Wand Release button on the top of the pod and lift up the handle to remove the wand.
  • Attach a cleaning accessory.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375