Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll Series | Official Shark® Product Support & Information

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Product support & information

Product series

Shark® Vertex DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll

Model #s

AZ2002, AZ2000, AZ2000W

Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.

Rinse the pre-motor foam and felt filters every 3 months, or as needed.
  • First, remove the dust cup to access the pre-motor filters.
  • Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod.
  • Remove the foam and felt filters.
  • Rinse both filters with water only.
  • Allow filters to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, install the felt filter first, followed by the foam filter.
  • Reinstall the dust cup by placing the bottom of the dust cup into the pod and then tilting until it clicks into place.


Rinse the post-motor HEPA filter every 12 months, or as needed.
  • Pull the latch under the HEPA filter cover and lift off the cover. This is located underneath the Lift-Away logo on the bottom of the pod.
  • Remove the HEPA filter, press the side latch
  • Rinse with water only.
  • Allow filter to air-dry completely (at least 24 hours) before reinstalling.
  • Once dry, reinstall the HEPA filter.
  • Reattach the HEPA filter cover until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.

  • Press the button on the top of the pod. Lift the dust cup up and away from the pod.
  • Hold the dust cup over the trash and press the bottom door release button.
  • Tap gently to empty contents.
  • Close the dust cup door, pressing it until it clicks into place.
  • If needed, turn the dust cup upside down over the trash and press the top release buttons.
  • Tap gently to remove contents. Clear debris from the cone-shaped screen.
  • To reinstall, place bottom of dust cup into the pod and then tilt until it clicks into place.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
How do I access and clean the bristle brushroll?
  • Detach the nozzle from the pod using the Lift-Away pedal
  • Place the nozzle on a flat surface, with the bottom facing up.
  • Using scissors, carefully remove any string, hair or debris that may be wrapped around the brushroll.
  • Reattach the pod to the nozzle by setting the pod back onto the neck of the nozzle, ensuring it firmly clicks into place.


Note: Do not vacuum wet messes.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375