Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll Series | Official Shark® Product Support & Information

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Product series

Shark® Vertex DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll

Model #s

AZ2002, AZ2000, AZ2000W

Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
Shark® Vertex™ DuoClean® PowerFin Upright Vacuum with Powered Lift-Away® and Self-Cleaning Brushroll
What should I do if my vacuum is hard to push or pull?
Check to see which floor setting you are using.

For thicker carpet types, slide the surface selector to Thick Carpet/Area Rug. This setting and provides max suction bleed and should allow for easier use on carpet.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the vacuum doesn’t turn on?
Check the power outlet by plugging in another appliance, or plug the vacuum into a different outlet.

Then check the hose connection point on the back of the pod. A loose connection will result in a failure to power on. You will know it is properly connected when you hear a clicking sound.

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the unit will not turn on while it's cooling down. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off and unplug the vacuum.
  2. Empty the dust cup.
  3. Open the top lid on the dust cup but pressing the button on the dust cup handle. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from underneath the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Detach the handle from the wand and detach the hose from the back of the vacuum. Check the hose for any clogs and ensure you can see through to the other side.
  6. Check the wand for any blockages.
  7. Detach the pod from the nozzle using the Lift-Away button on top of the pod.
  8. Turn the nozzle upside down. Check for jams or clogs around the brushroll, using scissors to cut away any debris.
  9. Check for debris or clogs inside the nozzle inlets/openings.
  10. Once all clogs have been cleared, reassemble the vacuum.
  11. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If problem persists, please contact Customer Care at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the vacuum turns off on its own?
Then check the hose connection point on the back of the pod. A loose connection will result in a failure to power on. You will know it is properly connected when you hear a clicking sound.

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the unit will not turn on while it's cooling down. Typically, overheating is caused by a clogged airway. It may take approximately 60 minutes for the unit to cool. Perform the following steps to clear the clog while the vacuum cools.

  1. Turn off and unplug the vacuum.
  2. Empty the dust cup.
  3. Open the top lid on the dust cup but pressing the button on the dust cup handle. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from underneath the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris.
  5. Detach the handle from the wand and detach the hose from the back of the vacuum. Check the hose for any clogs and ensure you can see through to the other side.
  6. Check the wand for any blockages.
  7. Detach the pod from the nozzle using the Lift-Away button on top of the pod.
  8. Turn the nozzle upside down. Check for jams or clogs around the brushroll, using scissors to cut away any debris.
  9. Check for debris or clogs inside the nozzle inlets/openings.
  10. Once all clogs have been cleared, reassemble the vacuum.
  11. Once the unit has cooled for 60 minutes, plug it back in and turn it on.


If problem persists, please contact Customer Care at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the brushroll stops spinning?
If the brushroll isn't spinning, but the motor is running, check the following:

If the brushroll indicator light is SOLID red:
  • Turn off the vacuum and unplug it.
  • Ensure the power/surface selector is set to the apprpriate floor setting.
  • Plug in the vacuum and turn on the power.


If the brushroll indicator light is FLASHING red, check for clogs in the brushroll and allow the unit to cool for 60 minutes before turning it back on:
  • Turn off and unplug the vacuum.
  • Detach the floor nozzle from the pod using the Lift-Away pedal.
  • Carefully remove any hair or debris from the brushroll.
  • Clear any clogs inside the nozzle openings.
  • Reconnect the floor nozzle to the pod.
  • Plug in the vacuum and turn on the power.


If problem persists, please contact Customer Care at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What happens if I experience small static shocks while vacuuming?
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375
What should I do if the vacuum is not picking up dirt or debris?
  1. Turn off and unplug the vacuum.
  2. Remove the dust cup. Holding it over a trash receptacle, press the release button near the bottom of the dust cup. The bottom door will open to let dust and debris fall into the trash.
  3. Open the top lid on the dust cup by pulling up on the top door release tab. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
  4. Remove the pre-motor filters from underneath the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles.
  5. Reattach dust cup without filters.
  6. Plug in the vacuum and turn it on to check for suction at the handle.
  7. Remove the hose from both the vacuum pod and handle.
  8. Drop a coin in one end of the hose. If the coin doesn't fall through, then there is a clog that must be cleared.
  9. Clear any debris or clogs. Make sure you have cleared the whole clog by repeating the coin test.
  10. Reattach the hose to the vacuum pod and handle. Make sure it clicks firmly into place.
  11. Plug in and turn on the vacuum. Check for suction at the handle. If there is no suction at the handheld, TS Failed – send new unit.
  12. Turn off the unit.
  13. Remove the dust cup and put the filters back in. Place the felt filter in first, followed by the foam filter. Reattach the dust cup.
  14. Plug in the vacuum and turn the power on. Check for suction at the handle.
  15. Deatach the wand from the pod and attach it to the handle. Check for suction at the end of the wand.
  16. Detach the floor nozzle from the vacuum pod using the Lift-Away pedal and place it on the floor with the bottom facing up.
  17. Carefully clear away any clogs or debris around the brushroll and in the nozzle openings using scissors or a screwdriver.
  18. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and the hose to the extension wand.
  19. Plug in the vacuum. Turn on the power and test for suction.


PRO TIP: Be sure to wash your filters when you notice a loss in suction. Wash the pre-motor filters every 3 months or as needed. Wash the post-motor filter every year or as needed.

If problem persists, please contact Customer Care at 1-877-581-7375
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call Customer Care at 1-877-581-7375